Standard Travel Agency Terms and Conditions

Ministry of Land, Infrastructure, Transport and Tourism Notification No. 1593
The Standard Travel Agency Terms and Conditions of Article 12-3 of the Travel Agency Act (Act No. 239 of 1952) (Ministry of Transport Notification No. 790 dated December 19, 1995) have been completely amended and are hereby announced as follows.
December 16, 2004
Minister of Land, Infrastructure, Transport and Tourism, Kazuo Kitakata

Final revision: March 9, 2026, Japan Tourism Agency and Consumer Affairs Agency Notification No. 1 (effective from April 1, 2026)

Standard Travel Agency Terms and Conditions

[Original text is written vertically]

Recruitment-Type Planned Travel Contract Section

Chapter 1 General Provisions

(Scope of Application)
Article 1: Contracts related to recruitment-type planned tours concluded between our company and travelers (hereinafter referred to as the “Recruitment-type Planned Travel Contract”) ) shall be governed by the provisions of these terms and conditions. Matters not stipulated in these terms and conditions shall be governed by laws and regulations or generally established customs.

2 . If our company enters into a special agreement in writing within the scope that does not violate laws or regulations and does not disadvantage the traveler, that special agreement shall take precedence notwithstanding the provisions of the preceding paragraph.

(Definition of Terms)
Article 2: In these terms and conditions, “recruitment-type planned travel” refers to a trip planned by our company in advance for recruiting travelers, specifying the destination, itinerary, the content of transportation or accommodation services available to the traveler, and the amount of travel fees the traveler should pay to our company, and conducting the trip accordingly.

2 . In these terms and conditions, “domestic travel” refers to travel within Japan only, while “overseas travel” refers to travel other than domestic travel.
3 . In this section, “communication contract” refers to the relationship between our company or the company that sells our recruitment-type planned tours on our behalf through a credit card company affiliated with (hereinafter referred to as the “partner company”). In this solicitation-type planned travel contract concluded upon receiving applications via telephone, mail, fax, internet, or other communication means with cardholders, the Company settles claims or debts related to travel fees based on the recruitment-type planned travel contract with travelers in accordance with the card member terms and conditions of the partner company, as specified after the date such claims or obligations are to be fulfilled. This refers to a recruitment-type planned travel contract, in which the traveler has agreed in advance and pays the travel fee and other charges for the contract, as specified in Article 12, Paragraph 2; the latter part of Article 16, Paragraph 1; and Article 19, Paragraph 2.
4 . In these terms and conditions, “card usage date” refers to the date on which the traveler or our company must fulfill their obligations to pay or refund the travel fee under the recruitment-type planned travel contract.

(Contents of the travel contract)
Article 3: In a recruitment-type planned travel contract, the company shall provide transportation, accommodation, and other travel-related services (hereinafter referred to as “travel services”) provided by transportation or accommodation providers, etc., according to the travel schedule set by the company. We will take on the responsibility of arranging and managing the itinerary so that you can receive the provision of ).

(Wanted Agent)
Article 4: When performing a recruitment-type planned travel contract, our company may delegate all or part of the arrangements to other travel agencies, persons engaged in arrangements, or other assistants within or outside Japan.

Chapter 2: Conclusion of Contracts

(Contract application)
Article 5: Travelers who wish to apply for a recruitment-type planned travel contract with our company must complete the application form prescribed by our company (hereinafter referred to as the “Application Form”). ) and submit it to our company along with an application fee of the amount separately specified by our company.

2. Travelers who wish to apply for a communication contract with our company shall, notwithstanding the provisions of the preceding paragraph, the name, start date, membership number, and other information of the recruitment-type planned tour they wish to apply for (hereinafter referred to as “membership number, etc.” in the following article). ) must be notified to our company.
mentioned in Paragraph 1 shall be treated as part of the travel fee, cancellation fee, or penalty for cancellation.
4. Travelers who require special consideration when participating in the recruitment-type planned tours should request them at the time of contract application. At such times, we will respond to this to the extent possible.
5. Any costs required for special measures taken by our company for travelers based on the request in the preceding paragraph shall be borne by the traveler.

(Reservations by phone, etc.)
Article 6: Our company accepts reservations for recruitment-type planned travel contracts by telephone, mail, fax, internet, and other communication methods. In this case, the contract has not yet been established at the time of reservation, and after our company notifies us of acceptance of the reservation, the traveler must submit the application form and deposit or provide their membership number, etc., to our company within the period specified by our company, in accordance with the provisions of Article 1 or 2 of the preceding article.

2 . When the application form and application fee are submitted as specified in the preceding paragraph, or when notification of membership number, etc., the order of conclusion of the recruitment-type planned travel contract will be determined by the order in which the reservation is received.
3 . If the traveler does not submit the application fee or notify their membership number, etc. within the period specified in Paragraph 1, our company will treat it as if the reservation was not made.

(Refusal to conclude contracts)
Article 7: Our company may refuse to conclude a recruitment-type planned travel contract in the following cases.

1 . When the company does not meet the requirements for gender, age, qualifications, skills, or other conditions specified in advance for participating travelers.
2 . When the number of applicants reaches the planned number of recruits.
3 . When the traveler may cause inconvenience to other travelers or hinder the smooth conduct of group activities.
4 . When intending to conclude a communication contract, if the traveler’s credit card is invalid or the traveler cannot settle part or all of the debts related to the travel fee in accordance with the partner company’s card membership terms.
5 . When the traveler is recognized as a member of an organized crime group, a quasi-member of a organized crime group, a person affiliated with an organized crime group, a company affiliated with an organized crime group, or a member of a racketeering or other antisocial forces.
6 . When the traveler makes violent demands, unjust demands, threatening behavior or violence in relation to transactions, or acts equivalent thereto.
7 . When a traveler spreads rumors, uses fraudulent means or force, to damage the company’s credibility, obstruct its business, or engage in similar acts.
8 . Other business circumstances of our company.

(Timing of contract formation)
Article 8: The recruitment-type planned travel contract shall be established when our company accepts the contract and accepts the application deposit specified in Article 5, Paragraph 1.

2 . Notwithstanding the provisions of the preceding paragraph, the communication contract shall be established when the Traveler receives notice that our company agrees to conclude the contract.

(Delivery of Contract Documents)
Article 9: After the contract stipulated in the preceding article is established, the Company shall promptly provide the traveler with a document (hereinafter referred to as the “Contract Document”) describing the travel itinerary, details of travel services, travel price, other travel conditions, and matters related to the Company’s responsibilities. ) will be issued.

2 . The scope of travel services for which our company is obligated to arrange and manage the itinerary under a recruitment-type planned travel contract shall be as stated in the contract document in the preceding paragraph.

(Confirmation Document)
Article 10: If the contract document under Paragraph 1 of the preceding article cannot specify the confirmed travel itinerary or the names of transportation or accommodation providers, the names of the accommodation facilities to be used and those of significant indication shall be limited to the names of the accommodation facilities to be used and those important for display. After the contract documents are delivered, By the day specified in the contract document up to the day before the start date of the trip (or, if an application for a recruitment-type planned travel contract is made on or after the seventh day counting back from the day before the trip start date, the travel start date), a document describing the finalized status of these documents (hereinafter referred to as the “finalized document”) must be submitted by the date specified in the relevant contract document. ) will be issued.

2 . In the case of the preceding paragraph, if a traveler requests confirmation of arrangement status, our company will respond promptly and appropriately, even before the delivery of the confirmation document.
3 . If the final document under Paragraph 1 is delivered, the scope of travel services for which our company is obligated to arrange and manage the itinerary pursuant to the provisions of Paragraph 2 of the preceding article shall be specified as described in the confirmation document.

(Methods of utilizing information and communication technology)
Article 11: When the Company intends to conclude a recruitment-type planned travel contract with the traveler’s prior consent, instead of delivering a document describing the travel itinerary, travel service content, travel price, other travel conditions, and matters concerning the Company’s responsibilities, the Company, the company may use information and communication technology to provide documents that should be included in such documents (hereinafter referred to as “the items to be stated in this Article”). That’s what they say. When providing () to the traveler, confirm that the information is recorded in a file provided on the communication device used by the traveler.

2 . In the case described in the preceding paragraph, if there is no file available on the communication device used by the traveler to record the recorded matters, the file provided on the communication device used by our company (limited to those exclusively for the traveler’s use) shall be provided. ) to confirm that the traveler has viewed the information.

(Travel Fees)
Article 12: Travelers must pay the travel fee to our company in the amount specified in the contract documents by the date specified in the contract document up to the start date of the trip.

2 . When a communication contract is concluded, our company will receive payment of the travel fee for the amount stated in the contract document using the partner company’s card without the traveler’s signature on the prescribed slip. Also, the card usage date is considered the date the travel contract is concluded.

Chapter 3: Contract Amendments

(Changes to Contract Details)
Article 13: If the Company has no unavoidable circumstances such as natural disasters, war, riots, suspension of travel services such as transportation or accommodation providers, orders from government offices, provision of transportation services not in accordance with the original operation plan, or other circumstances beyond our control, in order to ensure the safe and smooth conduct of the trip, The traveler is promptly informed in advance of the reasons why the relevant circumstances cannot be involved and the causal relationship with those reasons, and the travel itinerary, travel service details, and other details of the recruitment-type planned travel contract (hereinafter referred to as the “Contract Contents”). ) may be changed. However, in emergencies and unavoidable circumstances, explanations will be made after the changes.

(Change of travel fee amount)
Article 14: The fares and charges applicable to the transportation agency used in conducting group group tours (hereinafter referred to in this article as “applicable fares and charges”) ) However, due to significant changes in economic conditions, if the applicable fares and charges publicly announced as valid at the time of recruitment-type planned tours are significantly increased or decreased by a significant amount beyond what is normally expected, our company may increase or decrease the amount of the travel fee within the range of such increase.

2 . When increasing the travel fee as stipulated in the preceding paragraph, the Company will notify the traveler at least fifteen days prior to the day before the trip start date.
3 . When the applicable fares and charges specified in Paragraph 1 are reduced, the Company will reduce the travel fee by the amount reduced in accordance with the provisions of the same paragraph.
4 . Our company shall cover the costs required to conduct the travel due to changes in contract content based on the provisions of the preceding article (including cancellation fees, penalties, and other costs already paid or to be paid for travel services not provided due to the change in contract terms). ) (excluding cases where the increase in costs is due to shortages of seats, rooms, or other facilities at the transportation or accommodation provider, despite providing the travel service). ) may change the amount of the travel fee within the scope when changing the contract details.
5 . If the company states in the contract that the travel price varies depending on the number of users of transportation or accommodation facilities, and after the conclusion of the recruitment-type planned travel contract, if the number of users changes regardless of the company’s responsibility, the amount of the travel fee may be adjusted as stated in the contract documents.

(Changing of travelers)
Article 15: Travelers who have entered into a package travel contract with our company may, with our consent, transfer their contractual status to a third party.

2 . When seeking our approval as specified in the preceding paragraph, travelers must fill out the prescribed information on a form designated by our company and submit it to our company along with a prescribed fee.
3 . The transfer of contractual status under Paragraph 1 shall take effect upon the Company’s consent, and thereafter, any third party who acquires the contractual position shall succeed to all rights and obligations related to the recruitment-type planned travel contract.

Chapter 4: Termination of Contract

(Traveler’s right to cancel)
Article 16: Travelers may cancel the recruitment-type planned travel contract at any time by paying the cancellation fee specified in Appendix 1 to our company. If you cancel the communication contract, we will pay the cancellation fee via the partner company’s card without the traveler’s signature on the designated slip.

2. Travelers may cancel the recruitment-type planned travel contract without paying a cancellation fee before the trip begins, notwithstanding the provisions of the preceding paragraph in the following cases.
- 1. When the contract details are changed by our company. However, such changes are only valid if they are listed in the upper column of Appendix Table 2 or other important matters.
- 2. When the travel fee is increased based on the provisions of Article 14, Paragraph 1.
- disasters, war, riots, suspension of travel services such as transportation or accommodation providers, orders from government offices, or other circumstances occur, making the safe and smooth conduct of travel impossible or at a very high risk of becoming impossible.
- 4. If our company fails to deliver the final document to the traveler by the deadline specified in Article 10, Paragraph 1.
- the contract due to reasons attributable to the Company.
3 . If, after the start of the trip, the traveler becomes unable to receive the travel services specified in the contract document for reasons not attributable to the traveler, or if our company notifies them, they may terminate the contract for the portion of the travel service that could no longer be received without paying a cancellation fee, notwithstanding the provisions of Paragraph 1.
4 . In the case described in the preceding paragraph, our company will refund the traveler the portion of the travel fee that can no longer be received for the travel service. However, if the preceding paragraph does not fall under the Company’s responsibility, the traveler will be refunded the amount minus cancellation fees, penalty fees, and other costs already paid or to be paid for the travel service.

(Our company’s right to cancel, etc. – cancellation before the start of the trip)
Article 17: In the following cases, our company may explain the reasons to the traveler and terminate the recruitment-type planned travel contract before the trip begins.

- 1 . When it is found that the traveler does not meet the gender, age, qualifications, skills, or other conditions specified in advance by our company.
- 2 . When the traveler is deemed unable to endure the trip due to illness, absence of a necessary caregiver, or other reasons.
- 3 . When it is recognized that the traveler may cause inconvenience to other travelers or hinder the smooth conduct of group travel.
- 4 . When the traveler requests a burden beyond a reasonable range regarding the contract terms.
- 5 . When the number of travelers does not meet the minimum number of participants specified in the contract.
- 6 . When there is an extremely high risk that the necessary snowfall or other travel conditions for skiing purposes will not be fulfilled when explicitly stated at the time of contract conclusion.
- 7 . In the event of natural disasters, war, riots, suspension of travel services such as transportation or accommodation providers, orders from government agencies, or other reasons beyond our company’s control, it becomes impossible or highly likely that the safe and smooth conduct of travel according to the itinerary specified in the contract documents will be impossible.
- 8 . In the case of entering into a communication contract, if the traveler’s credit card becomes invalid or the traveler is unable to settle part or all of the debts related to the travel fee in accordance with the partner company’s card membership terms.
- 9 . When it is found that the traveler falls under any of the items 5 to 7 of Article 7.
2 . If the traveler fails to pay the travel fee by the deadline specified in the contract document specified in Article 12, Paragraph 1, the traveler shall be deemed to have canceled the recruitment-type planned travel contract on the day after that date. In this case, the traveler must pay our company a penalty equivalent to the cancellation fee specified in the preceding article, Paragraph 1.
3 . When our company intends to cancel a recruitment-type planned travel contract for reasons listed in Item 5 of Paragraph 1, it shall go back from the day before the day before the start date of the trip, and for domestic trips, it shall be before the thirteenth day (or the third day for day trips). For overseas travel, travelers will be notified of the cancellation of the trip before the 23rd day (or the 33rd day for those starting during peak travel as specified in Appendix 1).

(Our right to terminate – cancellation after the start of the trip)
Article 18: Even after the trip has begun, our company may partially terminate the recruitment-type planned travel contract by explaining the reasons to the traveler in the following cases.

- 1. When the traveler is unable to continue the trip due to illness, absence of a necessary caregiver, or other reasons.
- traveler disrupts group behavior discipline by violating instructions from tour conductors or others to ensure the safe and smooth conduct of the trip, or by assault or threats against these persons or accompanying travelers, thereby hindering the safe and smooth conduct of the trip.
- 3. When it is found that the traveler falls under any of Items 5 to 7 of Article 7.
- natural disasters, war, riots, suspension of travel services such as transportation or accommodation providers, orders from government offices, or other reasons beyond our company’s control, and the continuation of travel becomes impossible.
3. In the case of the preceding paragraph, our company will refund the traveler the portion of the travel fee for the travel service not yet provided, minus cancellation fees, penalties, and other costs already paid or to be paid for the travel service.

(Refund of travel fee)
Article 19: If the travel fee is reduced pursuant to Paragraphs 3 to 5 of Article 14, or if the recruitment-type planned travel contract is terminated under the preceding three articles, and an amount to be refunded to the traveler arises, the company shall, in the case of refunds due to cancellation before the start of the trip, within seven days from the day after the cancellation, In the case of refunds due to reduced fees or cancellation after the trip has started, the amount will be refunded to the traveler within thirty days from the day after the end date of the trip stated in the contract document.

2 . If the company enters into a communication contract with the traveler and the travel fee is reduced pursuant to Article 14, Paragraphs 3 to 5, or the communication contract is canceled under the preceding three articles, and an amount to be refunded arises for the traveler, it will refund the traveler in accordance with the partner company’s card membership terms. In this case, for refunds due to cancellation before the start of the trip, the Company shall notify the traveler of the refundable amount within seven days from the day after cancellation; for refunds due to reduced or cancellation after the start of the trip, within thirty days from the day after the end date of the trip stated in the contract document, the amount to be refunded shall be notified to the traveler. The date of notification to the traveler shall be considered the card usage date.
3 . The provisions of the preceding two paragraphs do not prevent the traveler or our company from exercising their right to claim damages pursuant to Article 27 or Article 30, Paragraph 1.

(Arrangements for return after contract termination)
Article 20: When the company terminates the recruitment-type planned travel contract after the start of the trip pursuant to Article 18, Paragraph 1, Item 1 or Item 4, the company will arrange travel services necessary for the traveler to return to the departure point upon request.

2 . In the case described in the preceding paragraph, all costs incurred for the trip to return to the departure point shall be borne by the traveler.

Chapter 5 Organization/Group Contracts

(Group Group Contracts)
Article 21: Our company shall allow multiple travelers traveling the same itinerary simultaneously to be the responsible representative (hereinafter referred to as the “contract manager”). The provisions of this chapter shall apply for the conclusion of a recruitment-type planned travel contract that is applied for.

(Contract Officer)
Article 22: Except in cases where special agreements have been concluded, the contract manager shall be the traveler who constitutes the group or group (hereinafter referred to as “Member”). ) is deemed to have full agency authority regarding the conclusion of the recruitment-type planned travel contract, and transactions related to travel operations related to the relevant group or group shall be conducted between the relevant contract manager and the relevant contract manager.

2 . The contract manager must submit the list of members to the Company by the date specified by the Company.
3 . Our company bears no responsibility for any debts or obligations that the contract responsible person currently owes or is expected to owe to the members in the future.
4 . If the contract manager does not accompany the group or group, after the trip begins, the members appointed in advance by the contract manager will be considered the contract manager.

Chapter 6: Journey Management

(Journey Management)
Article 23: Our company will strive to ensure the safe and smooth travel of travelers and will perform the following duties for travelers. However, this does not apply if we have entered into different special agreements with the traveler.

- 1 . If it is recognized that the traveler may be unable to receive travel services during their trip, take necessary measures to ensure they can receive travel services in accordance with the recruitment-type planned travel contract.
- 2 . If, despite taking the measures described in the preceding item, it is unavoidable to change the contract terms, alternative services shall be arranged. When changing the travel itinerary, efforts should be made to ensure that the revised itinerary reflects the original purpose of the travel itinerary, and when changing the content of travel services, efforts should be made to ensure that the new travel services are the same as the original travel services, thereby minimizing changes to the contract details.

(Our instructions)
Article 24: When traveling as a group between the start and the end of the trip, travelers must follow our instructions to ensure the travel is conducted safely and smoothly.

(Tour Conductor Duties, etc.)
Article 25: Depending on the content of the trip, our company may have tour conductors or other persons accompany us to perform all or part of the duties listed in each item of Article 23, as well as other tasks we deem necessary in connection with the recruitment-type planned trip.

2 . The time slots during which tour conductors and other personnel engaged in the duties mentioned in the preceding paragraph shall, in principle, be from 8:00 to 20:00.

(Protective measures)
Article 26: If the Company determines that a traveler during a trip is in a condition requiring protection due to illness, injury, or similar reasons, the Company may take necessary measures. In this case, if the reason is not attributable to the Company, the costs incurred for such measures shall be borne by the traveler, who must pay the costs by the deadline specified by the Company in the manner designated by the Company.

Chapter 7: Responsibilities

(Our responsibility)
Article 27: When performing a recruitment-type planned travel contract, our company or a person whom we have arranged on behalf of the company in accordance with the provisions of Article 4 (hereinafter referred to as the “Arrangement Agent”). ) is liable to compensate for the damage caused to the traveler by intentional or negligent means. However, this is only permitted if notification is given to our company within two years from the day after the damage occurred.

2. If a traveler suffers damages due to natural disasters, war, riots, suspension of travel services such as transportation or accommodation providers, orders from government agencies, or other reasons beyond the involvement of our company or our arrangement agents, except in the cases mentioned in the preceding paragraph, our company shall not be liable for such damages.
150,000 yen per traveler only if notified within fourteen days for domestic travel and within twenty-one days for overseas travel, counting from the day after the damage occurred, except in cases of intentional or gross negligence on the part of the Company. ) as compensation.

(Special Compensation)
Article 28: Regardless of whether our liability arises under the provisions of Paragraph 1 of the preceding article, our company shall pay compensation and consolation money in advance for certain damages suffered by travelers to their life, body, or baggage during participation in recruitment-type planned tours, in accordance with the attached Special Compensation Regulations.

2. If our company is liable for the damages described in the preceding paragraph under the provisions of Article 1, Paragraph 1, the compensation to be paid by our company shall be deemed to be the damages to be paid within the limit of the amount to be paid based on that liability.
3. In the case stipulated in the preceding paragraph, the Company’s obligation to pay compensation under the provisions of Paragraph 1 shall be the compensation for damages that the Company is obligated to pay under the provisions of the preceding Article (Paragraph 1) (including compensation deemed as damages under the provisions of the preceding paragraph). ) The amount will be reduced by the equivalent amount.
planned travel contract.

(Itinerary Guarantee)
Article 29: Our company shall make significant changes to the contract contents listed in the upper column of Appendix 2 (excluding changes listed in the following items, excluding cases where transportation or accommodation providers provide such travel services but insufficient seats, rooms, or other facilities at the transport or accommodation facilities). ) is excluded. If such a change occurs, the change compensation fee shall be paid within thirty days from the day after the trip end date, calculated by multiplying the travel fee by the rate listed in the lower column of the same table. However, this does not apply if it is clear that our company is responsible for such changes under the provisions of Article 27, Paragraph 1.

- Changes due to the reasons listed in the first order
  - Natural disasters
  - Russo-Russia War
  - riot
  - Orders from two government offices
  - Suspension of travel services by transportation and accommodation providers, etc.
  - Providing transportation services that do not conform to the original operating plan.
  - Measures necessary to ensure the safety of the lives and bodies of tour participants
- 2 . Changes to the canceled portion when a recruitment-type planned travel contract is canceled pursuant to the provisions of Articles 16 to 18
2 The amount of change compensation that our company must pay shall be the maximum amount calculated by multiplying the travel fee of at least 15% by a rate determined by our company for a single recruitment-type planned trip. Furthermore, if the amount of change compensation payable for a single recruitment plan trip is less than 1,000 yen, our company will not pay the change compensation.
3 . If, after our company has paid the change compensation fee under the provisions of Paragraph 1, it becomes clear that our company is responsible for the change under Article 27, Paragraph 1, the traveler must return the change compensation for the change to our company. In such cases, the Company shall pay the remaining amount after offsetting the amount of damages payable by the Company under the provisions of the same paragraph and the amount of change compensation the traveler must return.

(Traveler’s responsibility)
Article 30: If the company suffers damages due to the traveler’s intent or negligence, the traveler must compensate for the damages.

2 . When concluding a recruitment-type organized travel contract, travelers must make use of the information provided by our company to understand the rights and obligations of travelers and other details of the contract.
3 . After the start of the trip, in order to smoothly receive the travel services described in the contract documents, if the traveler recognizes that different travel services have been provided than the contract documents, they must promptly notify our company, our arrangement agent, or the travel service provider at the travel destination.

Chapter 8: Business Guarantee Deposit (If Not a Guarantor Member of the Travel Agency Association)

(Business Deposit)
Article 31: Travelers or members who have entered into a recruitment-type planned travel contract with our company may receive repayment from the business guarantee deposit entrusted by our company pursuant to Article 7, Paragraph 1 of the Travel Agency Act for claims arising from such transactions.

2 The names and locations of the deposits where our company deposits business security deposits are as follows.
- 1. Name
- 2. Location

Chapter 8: Repayment Business Security Deposit (If the Guarantee Member of the Travel Agency Association)

(Repayment Business Guarantee Deposit)
Article 31: Our company is a guaranteed member of the Japan Association of Travel Agents (Tokyo, ward, town, chome, No. 1).

2 . Travelers or members who have entered into a recruitment-type package travel contract with our company may receive reimbursement for claims arising from such transactions up to the amount of yen deposited by the Japan Association of Travel Agents in the preceding paragraph.
3 . Based on Article 49, Paragraph 1 of the Travel Agency Act, our company has paid a repayment business guarantee deposit contribution to the General Incorporated Association Travel Agency Association, so we do not deposit a business guarantee deposit based on Article 7, Paragraph 1 of the same law.

Appendix Table 1: Cancellation Fees (Related to Article 16, Paragraph 1)

1. Cancellation fees related to domestic travel

chartered

Category	Cancellation Fee
(1) Recruitment-type planned travel contracts other than those listed in the following items
B. If the cancellation occurs on or after the twentieth day (or the tenth day in the case of day trips), counting back from the day before the trip start date (excluding cases listed from (ii) to (iii). Up	to 20% of the travel fee
b. If cancellation occurs on or after the seventh day counting back from the day before the trip start date (excluding cases listed from Ha to Ho). Up	to 30% of the travel fee
H. Cancellation on the day before the start date of the trip	Up to 40% of the travel cost
(ii) If cancellation is made on the day the trip begins (except in cases listed in item (i). Up	to 50% of the travel fee
(h) If canceled after the trip has started or if you do not participate without notice	Within 100% of the travel fee
(2) Recruitment package tour contracts using	vessels are subject to the cancellation fees for the vessel.
Note (1) The amount of cancellation fee will be clearly stated in the contract document. (2) In applying this table, “after the start of the trip” refers to the period from “the time when the service is provided” as stipulated in Article 2, Paragraph 3 of the attached Special Compensation Regulations.

2. Cancellation fees related to overseas travel

date

Category	Cancellation Fee
(1) A recruitment-type planned travel contract using an aircraft upon departure or return to Japan (excluding the travel contracts listed in the following section). ）
b. When the travel start date falls on the peak period, and the cancellation occurs on or after the fortieth day counting back from the day before the trip start date (excluding cases listed from (iii) to (ii). Up	to 10% of the travel fee
(b) If cancellation occurs on or after the thirtieth day counting back from the day before the trip start date (excluding cases listed in Ha and Ni). Up	to 20% of the travel fee
(iii) If cancellation occurs two days before or after the trip start date (except in cases listed in item (ii). Up	to 50% of the travel fee
2. If cancellation occurs after the trip starts or no-show without notice	Within 100% of the travel fee
(2) Recruitment-type planned travel contracts using charter aircraft
B. If the cancellation occurs on or after the ninetieth day counting back from the day before the trip start date (excluding cases listed from Item (ii) to (ii). Up	to 20% of the travel fee
(b) If cancellation occurs on or after the thirtieth day counting back from the day before the trip start date (excluding cases listed in Ha and Ni). Up	to 50% of the travel fee
(c) If cancellation occurs on or after the twentieth day counting back from the day before the trip start date (except in cases listed in (ii). Up	to 80% of the travel fee
2. If cancellation or absence without notice occurs on or after the third day of the trip, counting back from the day before the trip start	Within 100% of the travel fee
3. Recruitment-type planned travel contracts using vessels for departure and return to Japan	This is in accordance with the cancellation fees related to the vessel in question.
Note: “Peak times” refer to the period from December 20 to January 7, April 27 to May 6, and from July 20 to August 31.
Note (1) The amount of cancellation fee will be clearly stated in the contract document. (2) In applying this table, “after the start of the trip” refers to the period from “the time when the service is provided” as stipulated in Article 2, Paragraph 3 of the attached Special Compensation Regulations.

Appendix Table 2: Change Compensation (Related to Article 29, Paragraph 1)

Modification Compensation Payment Becomes 2. The 3. Changes to lower rates for the

Mandatory for Changes	Rate per case (%)
Mandatory for Changes	Before the trip starts	After the trip begins
1. Changes to the travel start date or travel end date stated in the contract document.	1.5	3.0
tourist areas or tourist facilities (including restaurants) to be entered as stated in the contract documents. ) Other travel destination changes	1.0	2.0
transportation equipment or grade specified in the contract documents (only if the total amount of the changed grade and equipment fees is lower than the grade and equipment specified in the contract documents). ）	１．０	２．０
4. Changes to the type or company name of the transportation service as stated in the contract document.	1.0	2.0
5. Changes to flights to different airports within Japan that serve as the departure or arrival point for travel as stated in the contract document.	1.0	2.0
6. Changes to connecting or transit flights between Japan and overseas destinations that are direct flights as stated in the contract document.	1.0	2.0
7. Changes to the type or name of the accommodation facility stated in the contract document.	1.0	2.0
8. Changes to the type of room, facilities, view, and other conditions of the accommodation facility as described in the contract document.	1.0	2.0
9. Changes to matters listed in the preceding paragraphs that were included in the tour title of the contract document.	2.5	5.0
Note 1: “Before the trip begins” means notifying the traveler of the change by the day before the trip start date, and “after the trip begins” means notifying the traveler of the change on or after the trip start date. Note 2: When a finalized document is delivered, the term “contract document” should be read as “finalized document” and this table should be applied. In such cases, if there is a change between the contents stated in the contract documents and the finalized documents, or between the contents of the finalized documents and the actual travel services provided, each change will be treated as a single instance. Note 3: If the transportation provider for changes listed in item 3 or item 4 involves the use of accommodation facilities, it will be treated as one case per night. Note 4: Changes to the company name of the transportation organization listed in Item 4 do not apply if it involves upgrading to a higher grade or equipment. Note 5: Even if multiple changes listed in Item 4, Item 7, or Item 8 occur within a single boarding ship or overnight stay, they will be treated as one case per boarding ship or overnight stay. Note 6: For changes listed in Item 9, the rates from Items 1 to 8 do not apply, and Item 9 shall apply.

Section on Made-to-Order Planned Travel Contracts

Chapter 1 General Provisions

(Scope of Application)
Article 1: Contracts related to made-to-order planned tours concluded between our company and travelers (hereinafter referred to as “Made-to-Order Planned Travel Contracts”) ) shall be governed by the provisions of these terms and conditions. Matters not stipulated in these terms and conditions shall be governed by laws and regulations or generally established customs.

2 . If our company enters into a special agreement in writing within the scope that does not violate laws or regulations and does not disadvantage the traveler, that special agreement shall take precedence notwithstanding the provisions of the preceding paragraph.

(Definition of Terms)
Article 2: In these terms and conditions, “made-to-order planned travel” refers to a trip planned by our company at the traveler’s request, which specifies the destination and itinerary of the trip, the content of transportation or accommodation services available to the traveler, and the amount of travel fees the traveler must pay to our company, and undertakes the trip accordingly.

2 . In these terms and conditions, “domestic travel” refers to travel within Japan only, while “overseas travel” refers to travel other than domestic travel.
3 . In this section, “communication contract” refers to the credit card companies affiliated with our company (hereinafter referred to as “partner companies”). In this case-based planned travel contract concluded upon receiving an application via telephone, mail, fax, internet, or other means of communication with a cardholder of a card member, the Company settles claims or obligations related to travel fees based on the acceptance-type planned travel contract with the traveler in accordance with the card member terms and conditions of the partner company, as specified after the date such claims or obligations are to be fulfilled. This refers to a made-for-order planned travel contract, in which the traveler has agreed in advance and pays the travel fees and other charges for the contracted package in accordance with the methods specified in Article 12, Paragraph 2; the latter part of Article 16, Paragraph 1; and Article 19, Paragraph 2.
4 . In these terms and conditions, “card usage date” refers to the date on which the traveler or our company must fulfill their obligations to pay or refund the travel fee under the order-based planned travel contract.

(Contents of the travel contract)
Article 3: In a made-to-order package travel contract, the company shall provide transportation, accommodation, and other travel-related services provided by transportation or accommodation providers according to the travel schedule set by the company (hereinafter referred to as “travel services”). We will take on the responsibility of arranging and managing the itinerary so that you can receive the provision of ).

(Wanted Agent)
Article 4: When performing a made-to-order package travel contract, our company may delegate all or part of the arrangements to other travel agencies, persons engaged in arrangements, or other auxiliaries within or outside Japan.

Chapter 2: Conclusion of Contracts

(Issuance of Proposal Documents)
Article 5: When our company receives a request from a traveler who intends to apply for a made-to-order planned travel contract, except when there are business reasons for our company, we shall, in accordance with the requested content, a document describing the details of the travel itinerary, travel services, travel price, and other travel conditions (hereinafter referred to as the “planning document”) prepared according to the request (hereinafter referred to as the “planning document”). ) will be issued.

2 . In the planning document mentioned in the preceding paragraph, our company will include the handling fees related to the planning (hereinafter referred to as the “planning fees”) as a breakdown of the travel fees. ) may be clearly indicated.

(Contract application)
Article 6: Travelers who wish to apply for a made-to-order planned travel contract with our company regarding the content of the project described in the planning document in the preceding article, Paragraph 1, must submit the prescribed application form (hereinafter referred to as the “Application Form”) prescribed by our company. ) and submit it to our company along with an application fee of the amount separately specified by our company.

2. Travelers who wish to apply for a communication contract with our company regarding the content of the project described in the planning document under Paragraph 1 of the preceding article must notify our company of their membership number and other matters, notwithstanding the provisions of the preceding paragraph.
fee in Paragraph 1 refers to the travel fee (including the planned fee with a clearly stated breakdown). ) or as part of the cancellation fee or penalty for breach of contract.
4. Travelers who require special consideration when participating in made-to-order package tours should request this at the time of contract application. At such times, we will respond to this to the extent possible.
5. Any costs required for special measures taken by our company for travelers based on the request in the preceding paragraph shall be borne by the traveler.

(Refusal to conclude contracts)
Article 7: Our company may refuse to conclude a made-to-order package travel contract in the following cases.

- 1 . When the traveler may cause inconvenience to other travelers or hinder the smooth conduct of group activities.
- 2 . When intending to conclude a communication contract, such as if the traveler’s credit card is invalid and the traveler cannot settle part or all of the debts related to travel fees in accordance with the partner company’s card membership terms.
- 3 . When the traveler is recognized as a member of an organized crime group, a quasi-member of a crime group, a person related to an organized crime group, a company affiliated with an organized crime group, or a racketeering or other antisocial forces.
- 4 . When the traveler makes violent demands, makes unjust demands, uses threatening language or violence in connection with transactions, or engages in similar acts against our company.
- 5 . When a traveler spreads rumors, uses fraudulent means or force, to damage the Company’s credibility, obstruct its business, or engage in similar acts.
- 6 . Other cases where the company has business circumstances.

(Timing of contract formation)
Article 8: The Order-Based Planned Travel Contract shall be established when our company accepts the contract and accepts the application deposit specified in Article 6, Paragraph 1.

2 . Notwithstanding the provisions of the preceding paragraph, the communication contract shall be established when the Traveler receives notice that our company agrees to conclude the contract.

2. If the Company specifies the amount of planning fees in the planning document under Article 5, Paragraph 1, it shall specify that amount in the contract document in the preceding paragraph.
company is obligated to arrange and manage the itinerary under a made-to-order planned travel contract shall be as stated in the contract document in Paragraph 1.

(Confirmation Document)
Article 10: If the contract document under Paragraph 1 of the preceding article cannot specify the confirmed travel itinerary or the names of transportation or accommodation providers, the names of the accommodation facilities to be used and important transportation providers in the travel plan shall be limited to the names of the accommodation facilities to be used and those important in the travel plan listed in the contract documents, and after the contract documents are delivered, By the day before the trip start date (or, if an application for a made-to-order planned travel contract is made on or after the seventh day counting back from the start date of the trip, the contract must be made by the date specified in the contract document, hereinafter referred to as the “finalized document”). ) will be issued.

2 . In the case of the preceding paragraph, if a traveler requests confirmation of arrangement status, our company will respond promptly and appropriately, even before the delivery of the confirmation document.
3 . If the final document under Paragraph 1 is delivered, the scope of travel services that our company is obligated to arrange and manage the itinerary pursuant to the provisions of Paragraph 3 of the preceding article will be specified as described in the confirmation document.

(Methods of utilizing information and communication technology)
Article 11: When the Company attempts to conclude a made-to-order planned travel contract, the Company shall provide documents describing the travel itinerary, travel service content, travel price, other travel conditions, and matters related to our responsibilities when entering into a made-to-order planned travel contract, or documents that must be included in such documents or contract documents by means utilizing information and communication technology (hereinafter referred to in this article, These are called ‘items to be recorded.’ When providing () to the traveler, confirm that the information is recorded in a file provided on the communication device used by the traveler.

2 . In the case described in the preceding paragraph, if there is no file available on the communication device used by the traveler to record the recorded matters, the file provided on the communication device used by our company (limited to those exclusively for the traveler’s use) shall be provided. ) to confirm that the traveler has viewed the information.

2 . When a communication contract is concluded, our company will receive payment of the travel fee for the amount stated in the contract document using the partner company’s card without the traveler’s signature on the prescribed slip. Also, the card usage date is considered the date the travel contract is concluded.

Chapter 3: Contract Amendments

(Changes to Contract Details)
Article 13: Travelers shall provide our company with the details of the travel itinerary, travel services, and other details of the made-to-order planned travel contract (hereinafter referred to as the “Contract Details”). ) can be requested to change. In such cases, we will accommodate the traveler’s requests as much as possible.

2 . If the Company is unavoidable to ensure the safe and smooth conduct of travel due to natural disasters, war, riots, suspension of travel services by transportation or accommodation providers, orders from government offices, provision of transportation services not in accordance with the original operation plan, or other circumstances beyond our control, We may promptly explain in advance to the traveler the reasons why the reason is unrelated and the causal relationship with the reason, and may change the contract terms. However, in emergencies and unavoidable circumstances, explanations will be made after the changes.

(Change of travel fee amount)
Article 14: The fares and charges applicable to the transportation agency used for the implementation of made-to-order planned tours (hereinafter referred to in this article as “applicable fares and charges”) ) However, due to significant changes in economic conditions, if the applicable fares and charges publicly announced at the time of issuing the contract-based planned travel plan document are significantly increased or decreased beyond the usual expected extent, our company may increase or decrease the amount of the travel fee within the range of such increase.

2 . When increasing the travel fee as stipulated in the preceding paragraph, the Company will notify the traveler at least fifteen days prior to the day before the trip start date.
3 . When the applicable fares and charges specified in Paragraph 1 are reduced, the Company will reduce the travel fee by the amount reduced in accordance with the provisions of the same paragraph.
4 . Our company shall cover the costs required to conduct the travel due to changes in contract content based on the provisions of the preceding article (including cancellation fees, penalties, and other costs already paid or to be paid for travel services not provided due to the change in contract terms). ) (excluding cases where the increase in costs is due to shortages of seats, rooms, or other facilities at the transportation or accommodation provider, despite providing the travel service). ) may change the amount of the travel fee within the scope when changing the contract details.
5 . If the Company states in the contract that the travel price varies depending on the number of users of transportation or accommodation facilities, and after the conclusion of the order-based planned travel contract, if the number of users changes regardless of the Company’s fault, the amount of the travel fee may be adjusted as stated in the contract documents.

(Changing of travelers)
Article 15: Travelers who have entered into a made-to-order package travel contract with our company may, with our company’s consent, transfer their contractual status to a third party.

2 . When seeking our approval as specified in the preceding paragraph, travelers must fill out the prescribed information on a form designated by our company and submit it to our company along with a prescribed fee.
3 . The transfer of contractual status under Paragraph 1 shall take effect upon our company’s consent, and thereafter, any third party who acquires the contractual position shall succeed to all rights and obligations related to the traveler’s requested planned travel contract.

Chapter 4: Termination of Contract

(Traveler’s right to cancel)
Article 16: Travelers may cancel the order-based planned travel contract at any time by paying the cancellation fee specified in Appendix 1. If you cancel the communication contract, we will pay the cancellation fee via the partner company’s card without the traveler’s signature on the designated slip.

2 . Notwithstanding the provisions of the preceding paragraph, travelers may cancel the on-demand package travel contract without paying a cancellation fee before the trip begins, notwithstanding the following cases.
- 1 . When the contract details are changed by our company. However, such changes are only valid if they are listed in the upper column of Appendix Table 2 or other important matters.
- 2 . When the travel fee is increased based on the provisions of Article 14, Paragraph 1.
- 3 . When natural disasters, war, riots, suspension of travel services such as transportation or accommodation providers, orders from government offices, or other circumstances occur, making the safe and smooth conduct of travel impossible or at a very high risk of becoming impossible.
- 4. If our company fails to deliver the final document to the traveler by the deadline specified in Article 10, Paragraph 1.
- the contract due to reasons attributable to the Company.
3 . If, after the start of the trip, the traveler becomes unable to receive the travel services specified in the contract document for reasons not attributable to the traveler, or if our company notifies them, they may terminate the contract for the portion of the travel service that could no longer be received without paying a cancellation fee, notwithstanding the provisions of Paragraph 1.
4 . In the case described in the preceding paragraph, our company will refund the traveler the portion of the travel fee that can no longer be received for the travel service. However, if the preceding paragraph does not fall under the Company’s responsibility, the traveler will be refunded the amount minus cancellation fees, penalty fees, and other costs already paid or to be paid for the travel service.

(Our company’s right to cancel, etc. – cancellation before the start of the trip)
Article 17: In the following cases, our company may explain the reasons to the traveler and cancel the order-based planned travel contract before the trip begins.

- 1. When the traveler is deemed unable to endure the trip due to illness, absence of necessary assistance, or other reasons.
- 2. When it is recognized that the traveler may cause inconvenience to other travelers or hinder the smooth conduct of group travel.
- 3. When the traveler requests a burden beyond a reasonable range regarding the contract terms.
- not be fulfilled as specified at the time of contract conclusion. 5. In the event of
- natural disasters, war, riots, suspension of travel services such as transportation or accommodation providers, orders from government offices, or other reasons beyond our company’s control, it becomes impossible or highly likely that the safe and smooth conduct of travel according to the itinerary stated in the contract will be impossible.
- 6. In the case of entering into a communication contract, the traveler’s credit card becomes invalid, and the traveler is unable to settle part or all of the debts related to the travel fee in accordance with the partner company’s card membership terms.
- 7. When it is found that the traveler falls under any of the items 3 to 5 of Article 7.
2 . If the traveler fails to pay the travel fee by the deadline specified in the contract document specified in Article 12, Paragraph 1, the traveler shall be deemed to have canceled the reservation-based planned travel contract on the day after that date. In this case, the traveler must pay our company a penalty equivalent to the cancellation fee specified in the preceding article, Paragraph 1.

(Our right to terminate – cancellation after the start of the trip)
Article 18: Even after the trip has started, our company may partially terminate the order-based planned travel contract by explaining the reasons to the traveler in the following cases.

- 1. When the traveler is unable to continue the trip due to illness, absence of a necessary caregiver, or other reasons.
- traveler disrupts group behavior discipline by violating instructions from tour conductors or others to ensure the safe and smooth conduct of the trip, or by assault or threats against these persons or accompanying travelers, thereby hindering the safe and smooth conduct of the trip.
- 3. When it is found that the traveler falls under any of the items 3 to 5 of Article 7.
- natural disasters, war, riots, suspension of travel services such as transportation or accommodation providers, orders from government offices, or other reasons beyond our company’s control, and the continuation of travel becomes impossible.
3. In the case of the preceding paragraph, our company will refund the traveler the portion of the travel fee for the travel service not yet provided, minus cancellation fees, penalties, and other costs already paid or to be paid for the travel service.

(Refund of travel fee)
Article 19: If the travel fee is reduced pursuant to the provisions of Article 14, Paragraphs 3 to 5, or if the order-based planned travel contract is terminated under the preceding three articles, and an amount to be refunded to the traveler arises, in the case of refunds due to cancellation before the start of the trip, the Company shall do so within seven days from the day after the cancellation, In the case of refunds due to reduced fees or cancellation after the trip has started, the amount will be refunded to the traveler within thirty days from the day after the end date of the trip stated in the contract document.

2 . If the company enters into a communication contract with the traveler and the travel fee is reduced pursuant to Article 14, Paragraphs 3 to 5, or the communication contract is canceled under the preceding three articles, and an amount to be refunded arises for the traveler, it will refund the traveler in accordance with the partner company’s card membership terms. In this case, for refunds due to cancellation before the start of the trip, the Company shall notify the traveler of the refundable amount within seven days from the day after cancellation; for refunds due to reduced or cancellation after the start of the trip, within thirty days from the day after the end date of the trip stated in the contract document, the amount to be refunded shall be notified to the traveler. The date of notification to the traveler shall be considered the card usage date.
3 . The provisions of the preceding two paragraphs do not prevent the traveler or our company from exercising their right to claim damages pursuant to Article 28 or Article 31, Paragraph 1.

(Arrangements for return after contract termination)
Article 20: When the company cancels a made-to-order planned travel contract after the trip has started pursuant to Article 18, Paragraph 1, Item 1 or Item 4, the company will arrange travel services necessary for the traveler to return to the departure point at the traveler’s request.

2 . In the case described in the preceding paragraph, all costs incurred for the trip to return to the departure point shall be borne by the traveler.

Chapter 5 Organization/Group Contracts

(Group Group Contracts)
Article 21: Our company shall allow multiple travelers traveling the same itinerary simultaneously to be the responsible representative (hereinafter referred to as the “contract manager”). The provisions of this chapter shall apply for the conclusion of a made-to-order package travel contract that stipulates the above.

(Contract Officer)
Article 22: Except in cases where special agreements have been concluded, the contract manager shall be the traveler who constitutes the group or group (hereinafter referred to as “Member”). ) shall be deemed to have full agency authority regarding the conclusion of the order-based planned travel contract, and transactions related to the travel business related to the relevant group or group, as well as the business under Article 26, Paragraph 1, shall be conducted with the contract manager.

2 . The contract manager must submit the list of members to the Company by the date specified by the Company.
3 . Our company bears no responsibility for any debts or obligations that the contract responsible person currently owes or is expected to owe to the members in the future.
4 . If the contract manager does not accompany the group or group, after the trip begins, the members appointed in advance by the contract manager will be considered the contract manager.

(Special Provisions for Contract Formation)
Article 23: When entering into a contract-based package tour contract with the contract manager, our company may accept the contract without receiving a deposit for the contract, notwithstanding the provisions of Article 6, Paragraph 1.

2 . If a made-to-order planned travel contract is concluded without receiving a deposit based on the preceding provisions, our company shall provide a document stating this to the contract manager, and the contract shall be established when our company issues such documents.

Chapter 6: Journey Management

(Journey Management)
Article 24: Our company shall strive to ensure the safe and smooth travel of travelers and shall perform the following duties for travelers. However, this does not apply if we have entered into different special agreements with the traveler.

- 1 . If it is recognized that the traveler may be unable to receive travel services during their trip, take necessary measures to ensure that travel services are provided in accordance with the order-based planned travel contract.
- 2 . If, despite taking the measures described in the preceding item, it is unavoidable to change the contract terms, alternative services shall be arranged. When changing the travel itinerary, efforts should be made to ensure that the revised itinerary reflects the original purpose of the travel itinerary, and when changing the content of travel services, efforts should be made to ensure that the new travel services are the same as the original travel services, thereby minimizing changes to the contract details.

(Our instructions)
Article 25: When traveling as a group between the start and end of the trip, travelers must follow our instructions to ensure the travel is conducted safely and smoothly.

(Tour Conductor Duties, etc.)
Article 26: Depending on the content of the trip, our company may have tour conductors or other persons accompany us, and have them perform all or part of the tasks listed in each item of Article 24, as well as other tasks we deem necessary in connection with the such made-to-order planned trip.

2 . The time slots during which tour conductors and other personnel engaged in the duties mentioned in the preceding paragraph shall, in principle, be from 8:00 to 20:00.

(Protective measures)
Article 27: If the Company determines that a traveler during travel is in a condition requiring protection due to illness, injury, etc., the Company may take necessary measures. In this case, if the reason is not attributable to the Company, the costs incurred for such measures shall be borne by the traveler, who must pay the costs by the deadline specified by the Company in the manner designated by the Company.

Chapter 7 Responsibility

(Our responsibility)
Article 28: In the performance of a made-to-order planned travel contract, our company or any person whom we have arranged on behalf of the company in accordance with the provisions of Article 4 (hereinafter referred to as the “arrangement agent”) shall be used. ) is liable to compensate for the damage caused to the traveler by intentional or negligent means. However, this is only permitted if notification is given to our company within two years from the day after the damage occurred.

2. If a traveler suffers damages due to natural disasters, war, riots, suspension of travel services such as transportation or accommodation providers, orders from government agencies, or other reasons beyond the involvement of our company or our arrangement agents, except in the cases mentioned in the preceding paragraph, our company shall not be liable for such damages.
150,000 yen per traveler only if notified within fourteen days for domestic travel and within twenty-one days for overseas travel, counting from the day after the damage occurred, except in cases of intentional or gross negligence on the part of the Company. ) as compensation.

(Special Compensation)
Article 29: Regardless of whether our company is liable under the provisions of Paragraph 1 of the preceding article, our company shall pay compensation and consolation money in advance for certain damages suffered by travelers during their participation in order-based planned tours for certain damages to their life, body, or baggage during their participation in order-based planned tours.

2 . If our company is liable for the damages described in the preceding paragraph under the provisions of Article 1, Paragraph 1, the compensation to be paid by our company shall be deemed to be the damages to be paid within the limit of the amount to be paid based on that liability.
3 . In the case stipulated in the preceding paragraph, the Company’s obligation to pay compensation under the provisions of Paragraph 1 shall be the compensation for damages that the Company is obligated to pay under the provisions of the preceding Article (Paragraph 1) (including compensation deemed as damages under the provisions of the preceding paragraph). ) The amount will be reduced by the equivalent amount.
4 . For travelers participating in our made-to-order planned tours, the company will handle this as part of the contract for the recruitment-based planned trips conducted by our company for a separate travel fee.

(Itinerary Guarantee)
Article 30: Our company shall make significant changes to the contract contents listed in the upper column of Appendix 2 (excluding changes listed in the following items, excluding cases where transportation or accommodation providers provide such travel services but lack of seats, rooms, or other facilities at the transport or accommodation facilities). ) is excluded. If such a change occurs, the change compensation fee shall be paid within thirty days from the day after the trip end date, calculated by multiplying the travel fee by the rate listed in the lower column of the same table. However, this does not apply if it is clear that our company is responsible for such changes under the provisions of Article 28, Paragraph 1.

- 1 . Changes due to the following reasons
  - Natural disasters
  - Russo-Russia War
  - riot
  - Orders from two government offices
  - Suspension of travel services by transportation and accommodation providers, etc.
  - Providing transportation services that do not conform to the original operating plan.
  - Measures necessary to ensure the safety of the lives and bodies of tour participants
- 2 . Changes to the changed portion when the order-based planned travel contract is amended pursuant to Article 13, Paragraph 1, and the canceled portion when the contract is canceled pursuant to Articles 16 to 18
2 . The amount of change compensation that our company must pay shall be limited to the amount calculated by multiplying the travel price per traveler by a rate of at least 15% of the travel price per single traveler. Also, if the change compensation amount payable per traveler for a single made-to-order planned trip is less than 1,000 yen, our company will not pay the change compensation.
3 . If, after our company has paid the change compensation fee under the provisions of Paragraph 1, it becomes clear that our company is responsible for the change under Article 28, Paragraph 1, the traveler must return the change compensation fee to our company. In such cases, the Company shall pay the remaining amount after offsetting the amount of damages payable by the Company under the provisions of the same paragraph and the amount of change compensation the traveler must return.

(Traveler’s responsibility)
Article 31: If the company suffers damage due to the traveler’s intent or negligence, the traveler must compensate for the damage.

2 . When concluding a custom-based package travel contract, travelers must make use of the information provided by our company to understand the traveler’s rights and obligations, as well as other details of the contract.
3 . After the start of the trip, in order to smoothly receive the travel services described in the contract documents, if the traveler recognizes that different travel services have been provided than the contract documents, they must promptly notify our company, our arrangement agent, or the travel service provider at the travel destination.

Chapter 8: Business Guarantee Deposit (If Not a Guarantor Member of the Travel Agency Association)

(Business Deposit)
Article 32: Travelers or members who have entered into a made-to-order planned travel contract with our company may receive repayment from the business guarantee deposit deposited by our company in accordance with Article 7, Paragraph 1 of the Travel Agency Act for claims arising from such transactions.

2 The names and locations of the deposits where our company deposits business security deposits are as follows.
- 1. Name
- 2. Location

Chapter 8: Repayment Business Security Deposit (If the Guarantee Member of the Travel Agency Association)

(Repayment Business Guarantee Deposit)
Article 32: Our company is a guaranteed member of the Japan Association of Travel Agents (Tokyo, ward, town, chome, No. 1).

2 . Travelers or participants who have entered into a made-to-order package travel contract with our company may receive repayment for claims arising from such transactions up to JPY from the repayment business guarantee deposit deposited by the Japan Association of Travel Agents mentioned in the preceding paragraph.
3 . Based on Article 49, Paragraph 1 of the Travel Agency Act, our company has paid a repayment business guarantee deposit contribution to the General Incorporated Association Travel Agency Association, so we do not deposit a business guarantee deposit based on Article 7, Paragraph 1 of the same law.

Appendix Table 1: Cancellation Fees (Related to Article 16, Paragraph 1)

1. Cancellation fees related to domestic travel

Except in cases listed b. If the cancellation occurs on or after the twentieth day (or tenth day for day trips) are subject to the cancellation fees for the vessel.

Category	Cancellation Fee
(1) Made-to-order planned travel contracts other than those in the following items
in items (ii) to (i) through (only when our company clearly states the amount of the planning fee in the contract document). )	Amount equivalent to the planning fee
from the day before the trip start date (except in cases listed from h to he). Up	to 20% of the travel fee
(iii) If the cancellation occurs on or after the seventh day counting back from the day before the trip start date (excluding cases listed from 2 to e). Up	to 30% of the travel fee
2. If cancellation occurs the day before the trip start date	Up to 40% of the travel fee
(e) If cancellation is made on the day the trip starts (except in cases listed in item (e). Up	to 50% of the travel fee
H. If canceled after the trip has started or if you do not participate without notice	Within 100% of the travel fee
(2) Order-based planned travel contracts using chartered vessels
Note (1) The amount of cancellation fee will be clearly stated in the contract document. (2) In applying this table, “after the start of the trip” refers to the period from “the time when the service is provided” as stipulated in Article 2, Paragraph 3 of the attached Special Compensation Regulations.

2. Cancellation fees related to overseas travel

Except in cases listed Except for cases listed Reservation-based planned travel contracts for the time of departure and return to Japan, as

Category	Cancellation Fee
(1) Made-to-order planned travel contracts using aircraft upon departure from or upon return to Japan (excluding travel contracts listed in the following section). ）
in items (ii) to (ii) (limited to cases where our company clearly states the amount of the planning fee in the contract document). )	Amount equivalent to the planning fee
(b) If cancellation occurs on or after the thirtieth day counting back from the day before the trip start date (excluding cases listed in Ha and Ni). Up	to 20% of the travel fee
(iii) If cancellation occurs two days before or after the trip start date (except in cases listed in item (ii). Up	to 50% of the travel fee
2. If cancellation occurs after the trip starts or no-show without notice	Within 100% of the travel fee
(2) Made-to-Order Planned Travel Contract Using Chartered Aircraft
in item (i) to (iii), only when our company clearly states the amount of planning fees in the contract document. )	Amount equivalent to the planning fee
(b) If the cancellation occurs on or after the ninetieth day (excluding cases listed from (iii) to (iii) Up	to 20% of the travel fee
(iii) If cancellation occurs on or after the thirtieth day counting back from the day before the trip start date (except in cases listed in (ii) and (iii). Up	to 50% of the travel fee
(ii) If the cancellation occurs on or after the twentieth day counting back from the day before the trip start date (excluding cases listed in item (i). Up	to 80% of the travel fee
(e) Cancellation or no-show without notice on or after the third day prior to the start date of the trip.	Up to 100% of the travel cost
(3)	stipulated in the cancellation fees related to the vessel.
Note (1) The amount of cancellation fee will be clearly stated in the contract document. (2) In applying this table, “after the start of the trip” refers to the period from “the time when the service is provided” as stipulated in Article 2, Paragraph 3 of the attached Special Compensation Regulations.

Appendix Table 2: Change Compensation (Related to Article 30, Paragraph 1)

Rate per change case where payment of compensation for changes is 2. The 3. Changes to lower rates for the

mandatory (%)	Rate per case (%)
mandatory (%)	Before the trip starts	After the trip begins
1. Changes to the travel start date or travel end date stated in the contract document.	1.5	3.0
tourist areas or tourist facilities (including restaurants) to be entered as stated in the contract documents. ) Other travel destination changes	1.0	2.0
transportation equipment or grade specified in the contract documents (only if the total amount of the changed grade and equipment fees is lower than the grade and equipment specified in the contract documents). ）	１．０	２．０
4. Changes to the type or company name of the transportation service as stated in the contract document.	1.0	2.0
5. Changes to flights to different airports within Japan that serve as the departure or arrival point for travel as stated in the contract document.	1.0	2.0
6. Changes to connecting or transit flights between Japan and overseas destinations that are direct flights as stated in the contract document.	1.0	2.0
7. Changes to the type or name of the accommodation facility stated in the contract document.	1.0	2.0
8. Changes to the type of room, facilities, view, and other conditions of the accommodation facility as described in the contract document.	1.0	2.0
Note 1: “Before the trip begins” means notifying the traveler of the change by the day before the trip start date, and “after the trip begins” means notifying the traveler of the change on or after the trip start date. Note 2: When a finalized document is delivered, the term “contract document” should be read as “finalized document” and this table should be applied. In such cases, if there is a change between the contents stated in the contract documents and the finalized documents, or between the contents of the finalized documents and the actual travel services provided, each change will be treated as a single instance. Note 3: If the transportation provider for changes listed in item 3 or item 4 involves the use of accommodation facilities, it will be treated as one case per night. Note 4: Changes to the company name of the transportation organization listed in Item 4 do not apply if it involves upgrading to a higher grade or equipment. Note 5: Even if multiple changes listed in Item 4, Item 7, or Item 8 occur within a single boarding ship or overnight stay, they will be treated as one case per boarding ship or overnight stay.

Attachment

Special Compensation Regulations

Chapter 1: Payment of Compensation, etc.

(Our Payment Responsibilities)
Article 1: Our company shall not be able to handle the situation when a traveler participating in a planned tour conducted by our company experiences a sudden and accidental external accident (hereinafter referred to as the “accident”) during the participation of such a planned tour. ) When a traveler or their legal heir suffers bodily harm due to the provisions of this chapter through Chapter 4, death compensation, permanent disability compensation, hospitalization condolence payment, and outpatient consolation payment (hereinafter referred to as “compensation money, etc.”) shall be paid to the traveler or their legal heirs. ) will be paid.

2 . The injuries mentioned in the preceding paragraph include poisoning symptoms that occur suddenly when toxic gases or toxic substances are accidentally and temporarily inhaled, absorbed, or ingested from outside the body (excluding poisoning symptoms resulting from continuous inhalation, absorption, or ingestion). ) included. However, bacterial food poisoning is not included.

(Definition of Terms)
Article 2: In these regulations, “planned tours” refer to those specified in Article 2, Paragraph 1 of the Standard Travel Agency Terms and Conditions for Recruitment-Type Planned Travel Contracts and Article 2, Paragraph 1 of the Order-Based Planned Travel Contracts.

2 In these regulations, “participating in planned tours” refers to the period from the time the traveler begins receiving the initial transportation or accommodation services specified in the planned travel schedule based on tickets arranged in advance by the company for the purpose of participating in the planned trip, until the last service is completed. However, if the traveler withdraws from a predetermined planned trip itinerary and has notified our company in advance of the scheduled date and time for withdrawal and return, the period from withdrawal to the planned return date shall be considered “participating in planned trip.” Also, if the traveler withdraws without prior notification of the planned withdrawal or return date or leaves without planning to return, From the time of withdrawal until the time of return, or after the departure, it will not be considered “participating in planned trips.” Also, the itinerary includes days when travelers will not receive any transportation or accommodation services arranged by our company (according to the standard time of the travel destination). ) If such a statement is made in the contract document stating that compensation and consolation money under these regulations will not be made for damages suffered by the traveler due to the accident occurring on that day, that date will not be considered “participating in planned trips.”
3 . The term “when the provision of services begins” in the preceding paragraph refers to any of the following periods.
- 1 . When a tour conductor, our company’s employee, or agent checks in, upon completion of the reception
- In cases where the application in the previous paragraph is not accepted, the first transportation/accommodation provider, etc.,
  - (i) When it is an aircraft, upon completion of baggage inspection, etc., within the airport premises where only passengers are allowed to enter.
  - (b) When it is a ship, at the time of completion of boarding procedures.
  - When it is a railway , the time is when the ticket gate closes or, if there is no ticket gate, when boarding the train.
  - When there are two vehicles,
  - When it is an accommodation facility, upon entry to the facility
  - If the facility is not an accommodation provider, the time of completion of the facility’s usage procedures will be considered the time of completion.
4 . The term “when the provision of services is completed” in Paragraph 2 refers to any of the following times.
- 1 . When a tour conductor, employee of the company, or their agent announces dissolution, at the time of the announcement,
- 2. If the dissolution notice as described in the preceding item is not given, the last transportation or accommodation facility,
  - If it is an aircraft, it must be done at the time of exit from the airport premises where only passengers can enter
  - . If it is a vessel, at
  - , When using a railway, at the end of the ticket gate or, if there is no ticket gate, at the time of disembarkation
  - if the train is a vehicle, at the time of disembarkation ; if it is an accommodation
  - institution, at the time of exit from the facility;
  - if it is a facility other than an accommodation vehicle, , will be considered upon leaving the facility.

Chapter 2: When Compensation Fees Are Not Paid

(If compensation fees are not paid – Part 1)
Article 3: Our company shall not pay compensation fees for injuries arising from any of the following reasons.

- 1 . Intentional Behavior of Travelers. However, this does not apply to injuries sustained by persons other than the traveler.
- 2 . Intent of the person entitled to receive death compensation. However, if that person is the recipient of part of the death benefit, this does not apply to the amount that other persons should receive.
- 3 . Travelers’ suicide, criminal acts, or acts of struggle. However, this does not apply to injuries sustained by persons other than the traveler.
- 4 . Accidents occurring while the traveler is driving a car or motorized bicycle without a legally required driving license, or in a state where there is a risk of being intoxicated and unable to drive normally. However, this does not apply to injuries sustained by persons other than the traveler.
- 5 . Accidents that occur while the traveler intentionally engages in acts that violate laws or laws or receives services that violate laws and regulations. However, this does not apply to damages suffered by persons other than the traveler.
- 6 . Traveler’s brain disorders, illnesses, or insanity. However, this does not apply to injuries sustained by persons other than the traveler.
- 7 . Traveler’s pregnancy, childbirth, premature birth, miscarriage, surgical procedures, or other medical procedures. However, this does not apply when treating injuries that we indemnify.
- 8 . Accidents occurring during the execution of a traveler’s sentence, detention, or imprisonment
- 9 . War, use of foreign force, revolution, seizure of power, civil war, armed rebellion, or other similar incidents or riots (in these regulations, refers to a situation in which the actions of crowds or groups of many persons significantly disrupt peace nationwide or in certain districts, and are recognized as serious incidents for maintaining public order). ）
- 10 . Nuclear fuel materials (including spent fuel). The same applies below. ) or substances contaminated by nuclear fuel materials (including fission products). ) Radioactivity, explosiveness, or other harmful properties, or accidents caused by these characteristics
- 11 . Accidents arising from incidents accompanying the preceding two items, or accidents resulting from disruption of order
- 12 . Radiation exposure or radioactive contamination other than Item 10
2 . Regardless of the cause, our company does not pay compensation for those with neck syndrome (commonly known as ‘whiplash’) or lower back pain without objective symptoms.

(If compensation fees are not paid – Part 2)
Article 4: In the case of planned travel for the purpose of domestic travel, in addition to the provisions of the preceding article, our company will not pay compensation for injuries caused by any of the following reasons.

- 1. Earthquake, eruption, or tsunami
- 2. Accidents arising from incidents related to the preceding item, or accidents resulting from disruption of order

(If compensation fees are not paid – Part 3)
Article 5: For injuries listed in the following items, our company will not pay compensation or other fees unless the acts specified in each item are included in the itinerary of the planned trip we have set in advance. However, if any of the acts listed in the itinerary are included in the itinerary, compensation fees and other charges will be paid for injuries caused by similar acts during participation in planned trips outside the itinerary.

- 1. Injuries
- 1 2 Travelers participate in competitions, competitions, or events using automobiles, motorcycles, or motorboats (all including practice). ) or test operation (refers to driving or maneuvering for the purpose of performance testing). ) Injuries that occurred while doing so. However, for injuries caused while performing these actions on the road using a car or motorized bicycle, compensation fees and other fees will be paid even if they are not included in the itinerary of the planned trip.
- 3. Aircraft operated by the air carrier on designated routes (regardless of whether they are scheduled or irregular flights). Injuries that occur while the traveler is flying an aircraft other than )

(If compensation fees are not paid – Part 4)
Article 5-2: Our company may refrain from paying compensation, etc. if the traveler or person entitled to receive death compensation falls under any of the following circumstances. However, if that person is the recipient of part of the death benefit, this does not apply to the amount that other persons should receive.

- 1 . Organized crime groups, members, quasi-members of organized crime groups, companies affiliated with organized crime groups, and other antisocial forces (hereinafter referred to as “antisocial forces”). ) must be recognized as falling under the category.
- 2 . It is recognized that the party is involved in providing funds or other benefits to antisocial forces.
- 3 . It is recognized that antisocial forces are being unjustly exploited.
- 4 . It is recognized that the party has any socially condemnable relationship with other antisocial forces.

Chapter 3: Types and Amounts of Compensation, etc.

(Payment of death compensation)
Article 6: If a traveler suffers the injury specified in Article 1 and, as a direct result, dies within 180 days from the date of the accident, the Company shall pay 25 million yen for planned trips for overseas travel and 15 million yen for planned tours for domestic travel (hereinafter referred to as the “compensation amount”) per traveler. ) is paid to the traveler’s legal heirs as death compensation. However, if the traveler has already paid disability compensation, the remaining amount after deducting the amount already paid from the compensation amount will be paid.

(Payment of Disability Compensation)
Article 7: Our company shall provide that if a traveler suffers the injury specified in Article 1 and, as a direct result, suffers a permanent disability within 180 days from the date of the accident (meaning a serious impairment of the body or partial loss of the body that cannot be reversed in the future, and after the injury causing the injury has healed). The same applies below. In such cases, the amount calculated by multiplying the compensation amount by the rates listed in Appendix 2 will be paid to the traveler as a disability compensation fee.

2 . Notwithstanding the provisions of the preceding paragraph, if the traveler is still in a condition requiring treatment more than 180 days after the accident, our company will determine the degree of disability based on a doctor’s diagnosis as of 181 days from the date of the accident and pay the disability compensation payment.
3 . For disability not listed in Appendix 2, regardless of the traveler’s occupation, age, social status, etc., the amount of disability compensation will be determined according to the degree of physical disability and in accordance with the categories in Appendix 2. However, for disabilities listed in Appendix 2-1(3), 1(4), 2(3), 4(4), 4(4), and 5(2), no permanent disability compensation will be paid.
4 . If two or more types of permanent disabilities occur due to the same accident, our company will apply the preceding three paragraphs to each and pay the total amount for each. However, for aftereffects of the upper limbs (arms and hands) or lower limbs (legs and feet) as specified in Appendix 2, Items 7, 8, and 9, the compensation for aftereffects per limb is capped at 60% of the compensation amount.
5 . The amount of disability compensation payable by our company based on the preceding items shall be limited to the compensation amount per planned trip per traveler.

(Payment of hospitalization condolence money)
Article 8: Our company shall provide information on the injury described in Article 1 when a traveler suffers the injury described in Article 1, and as a direct result becomes unable to engage in normal business or daily life, and is hospitalized (meaning that when treatment by a doctor is necessary but treatment at home or similar is difficult, the traveler enters a hospital or clinic and devotes themselves to treatment under the doctor’s supervision at all times). The same applies hereinafter in this article. In such cases, the number of days (hereinafter referred to as “hospitalization days”) Hospitalization condolence payments will be paid to travelers according to the following categories.

- 1. In the case of planned trips for overseas travel, i. When the
  - 400,000 yen
  - : When an injury is sustained with a hospitalization of ninety days or more but less than one hundred eighty days. 200,000 yen
  - (h) When the injury is sustained with hospitalization lasting 7 days or more but less than 90 days. 100,000 yen
  - When you suffer an injury with less than seven days of hospitalization. 40,000 yen
- 2. In the case of planned trips for domestic travel
  - 200,000 yen
  - : When the injury is sustained with a hospitalization of ninety days or more but less than one hundred eighty days. 100,000 yen
  - h: When the injury is sustained with hospitalization lasting 7 days or more but less than 90 days. 50,000 yen
  - When the injury is sustained with less than seven days of hospitalization. twenty thousand yen
2 . Even if the traveler is not hospitalized, if they fall under any of the items listed in Appendix 3 and have received treatment from a physician, the period of such a state shall be considered as hospitalization days for the purposes of the preceding paragraph.
3 . If the Company is required to pay hospitalization consolation money and death compensation, or hospitalization condolence and permanent disability compensation for one traveler, the total amount will be paid.

(Payment of visitation money)
Article 9: Our company shall provide that if a traveler suffers the injury described in Article 1, and as a direct result of such an injury is disrupted in their normal business operations or daily life, and they receive treatment from a doctor (including home visits and online consultations) by visiting hospitals, clinics, or online medical facilities where treatment by a physician is necessary, ) refers to The same applies hereinafter in this article. In cases where such cases are carried out, the number of days (hereinafter referred to as “hospital visit days”) If the number of days exceeds 3 days, the visitor will be paid a hospital visit condolence fee according to the following categories for that number of days.

- 1. In the case of planned trips for overseas travel
  - 100,000 yen
  - (ro) When an injury occurs with a medical outpatient visit lasting seven days or more but less than ninety days. 50,000 yen
  - (h) When an injury occurs for three or more days but less than seven days of outpatient visits. twenty thousand yen
- 2. In the case of planned travel for domestic travel, i. When an
  - 50,000 yen
  - , b. When an injury occurs with a hospital visit lasting 7 days or more but less than 90 days. 25,000 yen
  - or more days but less than seven days of outpatient visits. ten thousand yen
2. Even if the traveler does not seek medical treatment, if the company recognizes that the period during which the traveler has been wearing a cast or similar device under the doctor’s instructions to immobilize the injured area such as a fracture, resulting in significant disruption to normal work or daily life, the period spent in that state shall be regarded as a number of days of outpatient visits for the purposes of the preceding paragraph.
3. Our company will not pay consolation money for hospital visits after the injury has healed to a level that does not interfere with normal business operations or daily life.
4. Under no circumstances shall we pay consolation money for hospital visits made after 180 days have passed since the date of the accident.
5. If the Company is required to pay consolation money for hospitalization and death compensation, or condolence and disability compensation for hospitalization for one traveler, the total amount will be paid.

(Special Provisions for Payment of Hospitalization and Outpatient Consolation Fees)
Article 10: If the number of hospitalization days and outpatient days for a single traveler is one or more days each, notwithstanding the provisions of the preceding two articles, we will pay only the greater amount of the condolence money listed below (or the amount listed in item 1 if the amount is the same).

- 1. Hospitalization consolation payment
- outpatient days (excluding those during the period during which our company is required to pay hospitalization consolation money). and the number of days of hospitalization is considered as the number of outpatient days, and the consolation allowance that our company should pay for those days

(Presumption of death)
Article 11: If the aircraft or vessel the traveler boards goes missing or if thirty days have passed since the accident and the traveler is still not found, it shall be presumed that the traveler died due to the injuries specified in Article 1 on the day the aircraft or vessel went missing or was distressed.

(Effects of other physical disabilities or diseases)
Article 12: If the traveler suffers the injury under Article 1 due to a physical disability or illness that already existed, or if the injury or illness became serious due to the accident caused by the injury or illness caused after the injury was sustained, the amount corresponding to the absence of such impact shall be determined and paid.

Chapter 4: Procedures for Accident Occurrence and Claims for Compensation, etc.

(Request for explanation regarding the degree of injury, etc.)
Article 13: When a traveler suffers an injury as described in Article 1, our company may request an explanation from the traveler or the person entitled to death compensation regarding the extent of the injury, the details of the accident that caused it, or request medical examination or an examination of the traveler’s body. In such cases, travelers or those entitled to receive death benefits must cooperate with these requests.

2 . If the traveler or person entitled to receive death compensation suffers an injury under Article 1 for reasons beyond our company’s knowledge, they must report to our company within thirty days from the date of the accident regarding the extent of the injury and the outline of the accident that caused it.
3 . If the traveler or the person entitled to receive death compensation violates the provisions of the preceding two paragraphs without justifiable reason recognized by our company, or fails to disclose facts they know or falsely report in their explanation or report, our company will not pay compensation, etc.

(Claims for compensation, etc.)
Article 14: When a traveler or a person entitled to receive death compensation intends to receive payment of compensation, etc., they must submit the prescribed compensation claim form and the following documents to our company.

- 1. In the case
  - : i. The traveler’s family register transcript and the legal heir’s family register and seal registration certificate
  - . ii. Accident certificate from a public institution (or a third party if unavoidable)
  - Traveler’s death certificate or autopsy report
- 2. In the case of a claim for compensation for permanent disability
  - Traveler ‘s seal certificate
  - Accident report from a public institution (or a third party if unavoidable)
  - A doctor’s certificate proving the degree of permanent disability.
- In the case of claiming hospitalization benefits for the third time
  - (i ) Accident report from a public institution (or a third party if unavoidable)
  - A doctor’s certificate proving the extent of the injury .
  - (c) Certificates from the hospital or clinic stating the number of days of hospitalization or outpatient visits.
- In the case of claiming compensation for medical treatment at Shitsuin
  - (i ) Accident report from a public institution (or a third party if unavoidable)
  - A doctor’s certificate proving the extent of the injury .
  - (c) Certificates from the hospital or clinic stating the number of days of hospitalization or outpatient visits.
2 . Our company may require submission of documents other than those mentioned in the preceding paragraph or may allow partial omissions of the submitted documents mentioned above.
3 . If the traveler or the person entitled to receive death compensation violates the provisions of Paragraph 1, or fails to disclose facts known in submitted documents, or makes false information, our company will not pay compensation, etc.

(Subrogation)
Article 15: Even if our company pays compensation, the traveler or their heirs’ right to claim damages from third parties for injuries suffered by the traveler shall not be transferred to our company.

Chapter 5: Compensation for Personal Items Damage

(Our Payment Responsibilities)
Article 16: Our company shall provide compensation for personal belongings (hereinafter referred to as “covered items”) by travelers participating in planned tours conducted by our company due to accidental accidents occurring during the planned trip. ) when damage is suffered, in accordance with the provisions of this chapter, compensation for personal item damage (hereinafter referred to as “compensation fee”) shall be provided. ) will be paid.

(If Compensation for Damages Is Not Paid – Part 1)
Article 17: Our company shall not pay compensation for damages caused by any of the following reasons.

- 1 . Intentional Behavior of Travelers. However, this does not apply to damages suffered by persons other than the traveler.
- 2 . Intentional acts by relatives living in the same household as the traveler. However, this does not apply if the purpose was not to ensure the traveler received compensation.
- 3 . Travelers’ suicide, criminal acts, or acts of struggle. However, this does not apply to damages suffered by persons other than the traveler.
- 4 . Accidents occurring while the traveler is driving a car or motorized bicycle without a legally required driving license, or in a state where there is a risk of being intoxicated and unable to drive normally. However, this does not apply to damages suffered by persons other than the traveler.
- 5 . Accidents that occur while the traveler intentionally engages in acts that violate laws or laws or receives services that violate laws and regulations. However, this does not apply to damages suffered by persons other than the traveler.
- 6 . Exercise of public authority by the state or public entity, such as seizure, requisition, confiscation, destruction, etc. However, this does not apply when measures are taken as necessary for fire fighting or evacuation.
- 7 . Defects in the covered items. However, defects that the traveler or the person managing the covered goods on their behalf could not have discovered with reasonable care are excluded.
- 8 . Natural wear and tear, rust, mold, discoloration, rodent damage, insect damage, etc. of the covered goods
- 9 . Damage that is merely an appearance damage that does not interfere with the function of the covered item
- 10 . Outflow of liquids subject to compensation. However, this does not apply to damages resulting from other covered goods as a result.
- 11 . Misplacement or Loss of Covered Items
- 12 . Reasons listed in Article 3, Paragraph 1, Items 9 through 12
2 . In the case of planned trips for the purpose of domestic travel, in addition to the provisions in the preceding paragraph, our company will not pay compensation for damages caused by any of the following reasons.
- 1. Earthquake, eruption, or tsunami
- 2. Accidents arising from incidents related to the preceding item, or accidents resulting from disruption of order

(If Compensation for Damages Is Not Paid – Part 2)
Article 17-2: Our company may refuse to pay compensation if the traveler falls under any of the following reasons.

- 1. Must be recognized as belonging to antisocial forces.
- 2. It is recognized that the party is involved in providing funds or other benefits to antisocial forces.
- 3. It is recognized that antisocial forces are being unjustly exploited.
- 4. In the case of a corporation, it is recognized that antisocial forces control the corporation or are substantially involved in its management.
- reprehensible relationship with other antisocial forces.

(Covered Items and Their Scope)
Article 18: Eligible items are limited to personal belongings owned by travelers that they carry during planned trips.

2 . Notwithstanding the provisions of the preceding paragraph, the items listed in the following items are not included as covered goods.
- 1. Cash, checks, other securities, stamps, stamps, and other equivalent items
- . 2. Credit cards, coupons, airline tickets, passports, and other equivalent items
- . 3. Manuscripts, design documents, drawings, ledgers, and other equivalent materials (including those recorded on media that can be directly processed by information devices such as magnetic tapes, magnetic disks, CD-ROMs, optical discs, and other information devices (computers and their terminal devices, etc.). )
- 4. Vessels (including yachts, motorboats, and boats). ) and automobiles, motorized bicycles, and their accessories
- 5. Mountaineering equipment, exploration equipment, and other similar
- 6. Dentures, prosthetics, contact lenses, and other similar items
- 7. Animals and plants
- 8. Other Items Previously Designated by Our Company

(Amount of Damages and Compensation Payments)
Article 19: The amount of damages to which our company shall pay compensation for damages (hereinafter referred to as the “Amount of Damages”). ) shall be determined based on the lower of the value of the compensation item at the location and time of the damage, or the total repair costs necessary to restore the compensation item to its condition just before the damage, and the costs specified in Paragraph 3 of the following Article.

2. If the amount of damage for one or a pair of compensated goods exceeds 100,000 yen, our company shall consider the amount of the damage as 100,000 yen and apply the provisions of the preceding paragraph.
limited to 150,000 yen per planned trip per traveler. However, if the amount of damage does not exceed 3,000 yen per accident per traveler, our company will not pay compensation.

(Prevention of Damage, etc.)
Article 20: When a traveler becomes aware that damage as stipulated in Article 16 has occurred regarding the covered goods, they must fulfill the following requirements.

- 1. Strive to prevent and mitigate damage.
- without delay of the extent of damage, the outline of the accident that caused it, and whether there is an insurance contract for the covered goods to which the traveler suffered damage.
- 3. If a traveler is entitled to compensation for damages from others, they must complete the necessary procedures to exercise that right.
3. Our company shall pay the following expenses.
- 1. Expenses incurred for the prevention and mitigation of damages stipulated in Item 1, Paragraph 1, which our company recognizes
- . 2. Expenses necessary for procedures stipulated in Item 3, Paragraph 1

(Claim for Damages)
Article 21: When a traveler intends to receive compensation for damages, they must submit the prescribed compensation claim form and the following documents to our company.

- Accident report issued by a police station or a third party acting on its behalf.
- 2. Documents proving the extent of damage to the insured item.
- 3. Other documents required by our company
2. If a traveler violates the provisions of the preceding paragraph, or intentionally makes false statements in the submitted documents, or forges or alters such documents (the same applies if a third party does so), we will not pay any compensation for damages.

(If you have an insurance contract)
Article 22: If there is an insurance contract requiring payment of insurance benefits for damages under Article 16, our company may reduce the amount of compensation payable by our company.

(Subrogation)
Article 23: If the traveler has the right to claim damages from a third party for damages to which our company is to pay compensation, that right shall be transferred to our company within the limit of the amount of compensation paid by our company to the traveler.

Appendix 1 (Related to Article 5, Item 1)

Mountain climbing (using climbing gear such as ice axes, crampons, ropes, hammers), luge, bobsled, skydiving, hang glider rides, ultralight powered aircraft (motor hang gliders, micro-light machines, ultralight planes, etc.) Gyroplane rides and other dangerous activities similar to these

Appendix Table 2 (Related to Article 7, Paragraphs 1, 3, and 4)

: When there is 10. Other cases where the person is unable to manage lifelong personal

1. Eye Impairment
(1) When both eyes are blind.	１００％
(2) When one eye loses its sight.	６０％
(3) When the corrected visual acuity of one eye is 0.6 or less.	５％
(4) Narrowing of the visual field of one eye (refers to cases where the total angle of the normal field of view is 60% or less). )	５％
2. Ear Disorders
(1) When hearing in both ears is completely lost.	８０％
(2) When one ear has lost all hearing.	３０％
(3) When one ear’s hearing is 50 centimeters or more and normal speech cannot be understood.	５％
3. Nasal Disorders
significant impairment in nasal function.	２０％
4. Fluctuation and Language Disorders
(1) When the function of the language is completely abolished.	１００％
(2) When there is a significant impairment in speech or language function.	３５％
(3) When speech or language function is impaired.	１５％
(4) When five or more teeth are missing.	５％
5. Appearance (referring to the face, head, and neck). )
(1) When a person leaves a markedly disgraceful appearance.	１５％
(2) Appearance with disappearance (on the face, refers to a scar about 2 centimeters in diameter and a linear scar about 3 centimeters long). ) when leaving it.	３％
6. Spinal Disorders
(1) When there is a significant spinal deformity or significant movement impairment.	４０％
(2) When movement disorders remain in the spine.	３０％
(3) When a spinal deformity is present.	１５％
7. Arm (refers to wrist joints and above). ), legs (meaning the ankle and above). ) Obstacles
(1) When an arm or leg is lost.	６０％
(2) When the function of the second or third joint among the three major joints of one arm or leg is completely discontinued.	５０％
(3) When the function of one of the three major joints of one arm or leg is completely discontinued.	３５％
(4) When the function of one arm or leg is impaired.	５％
8. Finger Disabilities
(1) When the thumb of one hand is lost above the finger joint (interphalangeal joint).	２０％
(2) When there is a significant impairment in the function of the thumb of one hand.	１５％
(3) When one finger other than the big thumb is lost at the second phalangeal joint (distal interphalangeal joint) or higher.	８％
(4) When there is a significant impairment in the function of one finger other than the thumb.	５％
9. Toe Disabilities
(1) When the first toe of one foot is lost at or above the phalangeal joint (interphalangeal joint).	１０％
(2) When there is a significant impairment in the function of the first toe of one foot.	８％
(3) When the other toe except the first toe is lost at the second phalangeal joint (distal interphalangeal joint) or higher.	５％
(4) When there is a significant impairment in the function of the other toe except the first toe.	３％
expenses due to significant physical disability.	１００％
Note: In the provisions of Items 7, 8, and 9, “above” refers to the part closer to the heart than the relevant joint.

Appendix Table 3 (Related to Article 8, Paragraph 2)

- 1 . The corrected visual acuity in both eyes must be 0.06 or less.
- 2 . Loss of speech or language function.
- 3 . Loss of hearing in both ears.
- 4 . Loss of function in all joints of both upper limbs, including the wrist joints.
- 5 . Loss of function in one or one limb.
- 6 . Due to impairment of chest and abdominal organs, physical freedom is mainly limited to daily activities such as eating and washing the face.
- 7 . Due to nervous system or mental disorders, physical freedom is mainly limited to daily activities such as eating and washing the face.
- 8 . Due to other comorbid disabilities in the above areas, physical freedom is mainly limited to daily activities such as eating and washing the face.

(Note) In Item 4, “above” refers to the part closer to the heart than the relevant joint.

Arrangement Travel Contract Section

Chapter 1 General Provisions

(Scope of Application)
Article 1: The arranged travel contract concluded between our company and the traveler shall be governed by the provisions of these terms and conditions. Matters not stipulated in these terms and conditions shall be governed by laws and regulations or generally established customs.

2 . If our company enters into a special agreement in writing within the scope that does not violate laws or regulations and does not disadvantage the traveler, that special agreement shall take precedence notwithstanding the provisions of the preceding paragraph.

(Definition of Terms)
Article 2: In these terms and conditions, the “Arranged Travel Contract” refers to the transportation and accommodation services provided by the traveler by the Traveler, acting as an agent, mediator, or intermediary for the traveler on behalf of the traveler (hereinafter referred to as the “Travel Service”). ) is a contract that undertakes arrangements so that you can receive such provisions.

2 . In these terms and conditions, “domestic travel” refers to travel within Japan only, while “overseas travel” refers to travel other than domestic travel.
3 . In these terms and conditions, “travel fee” refers to the fares, accommodation fees, and other costs paid by our company to transportation and accommodation providers to arrange travel services, as well as the travel service handling fees prescribed by our company (excluding change and cancellation fees). ) refers to
4 In this section, “communication contract” refers to the credit card companies affiliated with our company (hereinafter referred to as “partner companies”). Regarding the settlement of claims or obligations related to travel fees and other related claims or obligations held by the company to the traveler based on the travel contract in accordance with the cardholder terms and conditions of the partner company, as specified after the date such claims or obligations are to be fulfilled, This refers to an arranged travel contract in which the traveler has given prior consent and pays the travel fee, etc. by the method specified in Article 16, Paragraph 2 or Paragraph 5.
5 . In these terms and conditions, the “card usage date” refers to the date on which the traveler or our company must fulfill their obligations to pay or refund the travel fee under the arranged travel contract.

(End of Arranged Debt)
Article 3: When our company arranges travel services with the care of a good manager, our obligations under the arranged travel contract shall be terminated. Therefore, even if a contract to provide travel services with transportation or accommodation providers cannot be concluded due to reasons such as full occupancy, closure, or inappropriate conditions, if the company fulfills its obligations, the traveler shall pay the company the travel service handling fees prescribed by the company (hereinafter referred to as “handling fees”). ) must be paid. If a communication contract has been concluded, the card usage date shall be the date our company notifies travelers that we were unable to enter into a contract to provide travel services with transportation or accommodation providers.

(Wanted Agent)
Article 4: When performing the arranged travel contract, our company may delegate all or part of the arrangements to other travel agencies, persons engaged in arrangements, or other auxiliaries within or outside Japan.

Chapter 2: Conclusion of Contract

(Contract application)
Article 5: Travelers who wish to enter into an arranged travel contract with our company must fill out the prescribed application form and submit it to our company along with an application fee of the amount separately determined by our company.

2. Travelers who wish to enter into a communication contract with our company must notify our company of their membership number and the details of the travel services they wish to request, notwithstanding the provisions of the preceding paragraph.
fee in Paragraph 1 shall be treated as part of the travel fee, cancellation fees, and other monetary payments owed by the traveler to our company.

(Refusal to conclude contracts)
Article 6: Our company may refuse to conclude an arranged travel contract in the following cases.

- 1 . When attempting to conclude a communication contract, such as if the traveler’s credit card is invalid and the traveler is unable to settle part or all of the obligations related to travel fees in accordance with the partner company’s card membership terms.
- 2 . When the traveler is recognized as an organized crime group member, associate member, affiliated with organized crime groups, a company affiliated with organized crime groups, or a racketeering or other antisocial forces.
- 3 . When the traveler makes violent demands, makes unjust demands, uses threatening language or violence in connection with transactions, or engages in similar acts against our company.
- 4 . When a traveler spreads rumors, uses fraudulent means or force, to damage the Company’s credibility, interfere with our business, or engage in similar acts.
- 5 . Other circumstances related to our company’s business operations.

(Timing of contract formation)
Article 7: The arranged travel contract shall be established when our company accepts the contract and accepts the application deposit specified in Article 5, Paragraph 1.

2 . Notwithstanding the provisions of the preceding paragraph, the communication contract shall be established when the Traveler receives notification that our company has accepted the application under Article 5, Paragraph 2.

(Special Provisions for Contract Formation)
Article 8: Notwithstanding the provisions of Article 5, Paragraph 1, our company may establish an arranged travel contract solely by accepting the conclusion of the contract without receiving a deposit by written special agreement.

2 . In the case of the preceding paragraph, the timing of the arrangement travel contract shall be clarified in the written document mentioned in the preceding paragraph.

(Special provisions for tickets and accommodation vouchers)
Article 9: Notwithstanding the provisions of Article 5, Paragraph 1 and the preceding Article, Paragraph 1, our company may accept oral applications for arranged travel contracts intended solely for transportation or accommodation services, where a document expressing the right to receive such travel services in exchange for travel payment.

2 . In the case of the preceding paragraph, the travel arrangement contract shall be established when our company accepts the conclusion of the contract.

(Contract document)
Article 10: After the arrangement of the travel contract is concluded, our company shall promptly provide the traveler with a document describing the travel itinerary, details of travel services, travel price, other travel conditions, and matters related to our responsibilities (hereinafter referred to as the “Contract Document”). ) will be issued. However, if we issue documents indicating the right to receive tickets, accommodation vouchers, or other travel services arranged by our company, we may not issue such contract documents.

2 . If the contract document described in the preceding paragraph is delivered, the scope of travel services that our company is obligated to arrange under the travel arrangement contract shall be as stated in the relevant contract document.

(Methods of utilizing information and communication technology)
Article 11: When the Company intends to conclude an arranged travel contract with the traveler’s prior consent, instead of delivering documents or contract documents that describe the travel itinerary, details of travel services, travel fees, other travel conditions, and matters related to our responsibilities, we may, by means of information and communication technology, specify the matters to be stated in such documents (hereinafter referred to as “Matters to be Stated” in this Article). When providing () to the traveler, confirm that the information is recorded in a file provided on the communication device used by the traveler.
2. In the case described in the preceding paragraph, if there is no file available on the communication device used by the traveler to record the recorded matters, the file provided on the communication device used by our company (limited to those exclusively for the traveler’s use) shall be provided. ) to confirm that the traveler has viewed the information.

Chapter 3: Modification and Termination of Contract

(Changes to Contract Details)
Article 12: Travelers may request our company to change the travel itinerary, travel service details, or other details of the arranged travel contract. In such cases, we will accommodate the traveler’s requests as much as possible.

2 . If the contents of the arranged travel contract are changed at the traveler’s request as described in the preceding paragraph, the traveler shall bear cancellation fees, penalties, and other costs required for changes to transportation or accommodation providers when canceling already completed arrangements, and must also pay the company the prescribed change procedure fees to our company. Any increase or decrease in travel fees resulting from changes in the arrangement of the travel contract shall be the responsibility of the traveler.

(Voluntary cancellation by travelers)
Article 13: Travelers may terminate all or part of the arranged travel contract at any time.

2 . When the arranged travel contract is terminated pursuant to the provisions of the preceding paragraph, the traveler shall bear the cost of travel services already provided by the traveler, or any cancellation fees, penalties, or other costs already paid or to be paid to transportation or accommodation providers for travel services not yet provided, and shall also pay the Company, You must pay the cancellation procedure fees prescribed by our company and the handling fees we were supposed to receive.

(Cancellation due to reasons attributable to the traveler)
Article 14: Our company may terminate the arranged travel contract in the following cases.

- 1 . When the traveler fails to pay the travel fee by the specified deadline.
- 2 . In the case of entering into a communication contract, if the traveler’s credit card becomes invalid and the traveler is unable to settle part or all of the debts related to the travel fee in accordance with the partner company’s card membership terms.
- 3 . When it is found that the traveler falls under any of the items 2 to 4 of Article 6.
2 . When the arranged travel contract is terminated pursuant to the provisions of the preceding paragraph, the traveler shall bear cancellation fees, penalties, and other costs already paid or to be paid to transportation or accommodation providers related to travel services not yet provided, and shall also be liable to our company, You must pay the cancellation procedure fees prescribed by our company and the handling fees we were supposed to receive.

(Termination due to reasons attributable to the company)
Article 15: If it becomes impossible to arrange travel services due to reasons attributable to the Company, the traveler may terminate the arranged travel contract.

2 . If the arranged travel contract is terminated pursuant to the preceding paragraph, our company will refund the traveler the travel fees already received for the travel services provided, excluding any costs already paid or to be paid to transportation or accommodation providers.
3 . The provisions of the preceding paragraph do not prevent travelers from claiming damages against our company.

Chapter 4: Travel Fees

(Travel Fees)
Article 16: Travelers must pay the travel fee to the Company by the period specified by the Company prior to the start of the trip.

2 . When a communication contract is concluded, our company will receive payment of travel fees using the partner company’s card without the traveler’s signature on the prescribed slip. In this case, the card usage date shall be the date the Company notifies the traveler of the confirmed travel service details.
3 . Before the start of the trip, if the travel price changes due to changes in transportation or accommodation fares or charges, fluctuations in exchange rates, or other reasons, we may change the travel price.
4 . In the case of the preceding paragraph, any increase or decrease in the travel fee shall be attributed to the traveler.
5 . When our company enters into a communication contract with the traveler and any costs to be borne by the traveler under the provisions of Chapter 3 or Chapter 4 arise, we will receive payment of such fees using the partner company’s card without the traveler’s signature on the prescribed slip. In this case, the card usage date shall be the date the Company notifies the traveler of the amount of expenses payable or the amount to be refunded by the Company. However, if our company cancels the arranged travel contract pursuant to Article 14, Paragraph 1, Item 2, the traveler must pay any expenses or other expenses due to the traveler by the payment method specified by our company by the deadline specified by our company.

(Settlement of travel fees)
Article 17: Our company shall pay transportation and accommodation providers to arrange travel services, including expenses attributable to the traveler and handling fees (hereinafter referred to as “settled travel fees”). ) and the amount already received as travel fees do not match, the travel fee will be promptly settled after the trip in accordance with the provisions of the following and third paragraphs.

2 . If the settled travel fee exceeds the amount already collected as travel price, the traveler must pay the difference to our company.
3 . If the settled travel fee is less than the amount already collected as travel fees, we will refund the difference to the traveler.

Chapter 5 Organization and Group Arrangements

(Organized by Groups and Groups)
Article 18: Our company shall allow multiple travelers traveling the same itinerary simultaneously to serve as their responsible representative (hereinafter referred to as the “contract manager”). The provisions of this chapter shall apply for the conclusion of an arranged travel contract applied for.

(Contract Officer)
Article 19: Except in cases where special agreements have been concluded, the contract responsible shall be the traveler who constitutes the group or group (hereinafter referred to as the “Member”). ) is deemed to have full agency authority regarding the conclusion of the travel arrangement contract, and transactions related to travel services related to the relevant group or group, as well as the business under Article 22, Paragraph 1, shall be conducted with the person responsible for the contract.

2 . The contract manager must submit the list of members to the Company or notify the Company of the number of participants by the date specified by the Company.
3 . Our company bears no responsibility for any debts or obligations that the contract responsible person currently owes or is expected to owe to the members in the future.
4 . If the contract manager does not accompany the group or group, after the trip begins, the members appointed in advance by the contract manager will be considered the contract manager.

(Special Provisions for Contract Formation)
Article 20: When entering into an arranged travel contract with the contract manager, the Company may agree to enter into the arranged travel contract without receiving a deposit regardless of the provisions of Article 5, Paragraph 1.

2 . If a travel arrangement contract is concluded without receiving payment of the application deposit under the preceding paragraph, our company shall provide a document to the contract responsible party stating this fact, and the travel arrangement contract shall be established when our company issues such documents.

(Change of Organizers)
Article 21: When the company requests a change of contract member from the contract manager, we shall respond to it as much as possible.

2 . Any increase or decrease in travel fees arising from the changes in the preceding paragraph, as well as any costs incurred for such changes, shall be borne by the members.

(Tour Service Driver)
Article 22: Upon request from the contract manager, our company may assign tour conductors to groups or groups and provide tour tour services.

2. In principle, the content of tour conductor services provided by tour conductors will be necessary for group or group activities within a predetermined travel itinerary.
when tour conductors provide tour service is, in principle, from 8:00 to 20:00.
4. When our company provides tour escort services, the contract manager must pay the prescribed tour tour service fee to our company.

Chapter 6 Responsibility

(Our responsibility)
Article 23: When performing the travel arrangement contract, our company or a person whom we have arranged on behalf of the company in accordance with the provisions of Article 4 (hereinafter referred to as the “arrangement agent”) shall be the company’s representative. ) is liable to compensate for the damage caused to the traveler by intentional or negligent means. However, this is only permitted if notification is given to our company within two years from the day after the damage occurred.

2. If a traveler suffers damages due to natural disasters, war, riots, suspension of travel services such as transportation or accommodation providers, orders from government agencies, or other reasons beyond the involvement of our company or our arrangement agents, except in the cases mentioned in the preceding paragraph, our company shall not be liable for such damages.
150,000 yen per traveler only if notified within fourteen days for domestic travel and within twenty-one days for overseas travel, counting from the day after the damage occurred, except in cases of intentional or gross negligence on the part of the Company. ) as compensation.

(Traveler’s responsibility)
Article 24: If the company suffers damage due to the traveler’s intent or negligence, the traveler must compensate for the damage.

2 . When entering into an arranged travel contract, travelers must make use of the information provided by our company to understand the traveler’s rights, obligations, and other details of the arranged travel contract.
3 . After the start of the trip, in order to smoothly receive the travel services described in the contract documents, if the traveler recognizes that different travel services have been provided than the contract documents, they must promptly notify our company, our arrangement agent, or the travel service provider at the travel destination.

Chapter 7: Business Guarantee Deposit (If Not a Guarantee Partner of the Travel Agency Association)

(Business Deposit)
Article 25: Travelers or members who have entered into an arranged travel contract with our company may receive repayment from the business security deposit deposited by our company in accordance with Article 7, Paragraph 1 of the Travel Agency Act for claims arising from such transactions.

2 The names and locations of the deposits where our company deposits business security deposits are as follows.
- 1. Name
- 2. Location

Chapter 7 Repayment Business Security Deposit (If a Guarantor Member of the Travel Agency Association)

(Repayment Business Guarantee Deposit)
Article 25: Our company is a guaranteed member of the Japan Association of Travel Agents (Tokyo, ward, town, chome, number).

2 . Travelers or members who have entered into an arranged travel contract with our company may receive repayment for claims arising from such transactions up to the amount of yen from the repayment business guarantee deposit deposited by the Japan Association of Travel Agents mentioned in the preceding paragraph.
3 . Based on Article 49, Paragraph 1 of the Travel Agency Act, our company has paid a repayment business guarantee deposit contribution to the General Incorporated Association Travel Agency Association, so we do not deposit a business guarantee deposit based on Article 7, Paragraph 1 of the same law.

Travel Procedure Agency Contract Section

(Scope of Application)
Article 1: The travel procedure agency contract concluded between the Company and the traveler shall be governed by the provisions of these terms and conditions. Matters not stipulated in these terms and conditions shall be governed by laws and regulations or generally established customs.

2 . If our company enters into a special agreement in writing within the scope that does not violate laws or regulations and does not disadvantage the traveler, that special agreement shall take precedence notwithstanding the provisions of the preceding paragraph.

(Travelers who have entered into travel procedure agency contracts)
Article 2: Travelers to whom our company enters into travel procedure agency contracts shall be travelers who have entered into a recruitment-type planned travel contract, a made-to-order planned travel contract, or a travel arrangement contract with our company, or a traveler for whom our company has entered into contracts on behalf of other travel agencies contracted by our company.

(Definition of Travel Procedure Agency Contract)
Article 3: In these terms and conditions, the “Travel Procedure Agency Contract” refers to the travel service handling fees (hereinafter referred to as “Travel Procedure Agency Fees”) for the travel procedures agency by our company. By committing to receive () and commissioned by the traveler, the following services (hereinafter referred to as “proxy services”) are carried out on behalf of the traveler. )

- Procedures for obtaining a passport, visa, re-entry permit, and various certificates.
- 2. Preparation of immigration and emigration documents
- 3. Other business related to the preceding items.

(Formation of Contract)
Article 4: Travelers who wish to enter into a travel procedure agency contract with our company must fill out the prescribed application form and submit it to our company, including the specified information.

2 . The Travel Procedures Agency Agreement shall be established when our company accepts the contract and accepts the application form mentioned in the preceding paragraph.
3 . Notwithstanding the preceding two paragraphs, our company may accept applications for travel procedure agency contracts by telephone, mail, fax, internet, or other communication means without submitting an application form. In this case, the travel procedure agency contract shall be established when our company agrees to conclude the contract.
4 . Our company may refuse to conclude travel procedure agency contracts in the following cases.
- 1 . When the traveler is recognized as an organized crime group member, quasi-member, affiliated with organized crime groups, a company affiliated with an organized crime group, or a corporate racketeering or other antisocial forces.
- 2 . When the traveler makes violent demands, unjust demands, threatening behavior or violence in connection with transactions, or acts equivalent thereto.
- 3 . When a traveler spreads rumors, uses fraudulent means or force, to damage the Company’s credibility, obstruct its business, or engage in similar acts.
- 4 . Other cases where there are business commitments for the Company.
5 . After the travel procedures agency contract is concluded, our company shall promptly provide travelers with the agency services undertaken under the travel procedures agency contract (hereinafter referred to as “entrusted services”). A document will be issued stating the contents of the travel procedure agency fee, the method of receipt, our company’s responsibilities, and other necessary matters.
6 . With the traveler’s prior consent, our company may, instead of delivering the documents described in the preceding paragraph, provide the matters to be stated in the document by means utilizing information and communication technology (hereinafter referred to as “the items to be recorded” in this article). When providing () to the traveler, confirm that the information is recorded in a file provided on the communication device used by the traveler.
7 . In the case described in the preceding paragraph, if there is no file available on the communication device used by the traveler to record the matters, the file provided on the communication device used by our company (limited to those exclusively for the traveler’s use). ) to confirm that the traveler has viewed the information.

(Confidentiality)
Article 5: Our company shall ensure that no information obtained in carrying out contracted operations is disclosed to others.

(Traveler’s Obligations)
Article 6: Travelers must pay the travel processing agency fee by the deadline specified by our company.

2 . Travelers must submit the necessary documents, materials, and other materials (hereinafter referred to as “travel procedure documents, etc.”) by the deadline specified by our company. ) must be submitted to our company.
3 . When our company carries out entrusted services, we shall pay fees such as fees, visa fees, commission fees, and other charges (hereinafter referred to as “visa fees, etc.”) to Japanese government offices, foreign diplomatic missions in Japan, and other entities. If you are required to pay () visa, etc., the traveler must pay the relevant visa fee to our company by the deadline specified by our company.
4 . If postage, transportation, or other expenses arise in performing the entrusted services, the traveler must pay such costs to our company by the deadline specified by our company.

(Contract Termination)
Article 7: Travelers may terminate all or part of the travel agency contract at any time.

2 . Our company may cancel the travel procedure agency contract in the following cases.
- 1 . When the traveler fails to submit travel procedures or documents by the prescribed deadline.
- 2 . When our company determines that there are deficiencies in the travel procedures and documents submitted by the traveler.
- 3 . When the traveler fails to pay the travel procedure agency fee, visa fee, or the costs specified in Paragraph 4 of the preceding article by the prescribed deadline.
- 4 . When it is found that the traveler falls under any of the items 1 to 3 of Article 4, Paragraph 4.
- 5 . When undertaking agency services under Article 3, Item 1, if the traveler is not responsible for reasons attributable to our company, they may obtain a passport, visa, or re-entry permit (hereinafter referred to as “passport, etc.”). When our company recognizes that there is an extremely high risk of not being able to obtain ()
3 . When the travel procedure agency contract is terminated pursuant to the provisions of the preceding two paragraphs, the traveler shall bear the visa fees already paid and the costs specified in Paragraph 4 of the preceding article, and must also pay the travel procedure agency fees for the entrusted services already performed by the company.

(Our responsibility)
Article 8: If our company intentionally or negligently causes damage to a traveler in the performance of the travel procedure agency contract, we shall be liable to compensate for such damages. However, this is limited to when notification is given to our company within six months from the day after the damage occurred.

2 . Our company does not guarantee that travelers will actually be able to obtain passports or other documents or be permitted to enter or exit relevant countries through travel procedure agency contracts. Therefore, regardless of reasons attributable to our company, if the traveler is unable to obtain a passport or is not permitted to enter or exit the relevant country, our company is not liable.

Travel Consultation Contract Section

(Scope of Application)
Article 1: The travel consultation contract concluded between our company and the traveler shall be governed by the provisions of these terms and conditions. Matters not stipulated in these terms and conditions shall be governed by laws and regulations or generally established customs.

2 . If our company enters into a special agreement in writing within the scope that does not violate laws or regulations and does not disadvantage the traveler, that special agreement shall take precedence notwithstanding the provisions of the preceding paragraph.

(Definition of Travel Consultation Contract)
Article 2: In these terms and conditions, the “Travel Consultation Contract” refers to the travel service handling fees (hereinafter referred to as “consultation fees”) for consultations by our company. This refers to a contract in which the following services are undertaken, on behalf of the traveler, by agreeing to receive the payment.

- 1. Advice
- 2. Preparation
- 3. Estimation
- 4. Provision
- of information on travel destinations and transportation/accommodation providers 5. Other advice and information necessary for travel

(Formation of Contract)
Article 3: Travelers who wish to enter into a travel consultation contract with our company must submit an application form to our company with the prescribed information.

2 . The travel consultation contract shall be established when our company accepts the contract and accepts the application form mentioned in the preceding paragraph.
3 . Notwithstanding the provisions of the preceding two paragraphs, our company may accept applications for travel consultation contracts by telephone, mail, fax, internet, or other communication means without submitting an application form. In this case, the travel consultation contract shall be established when our company accepts the conclusion of the contract.
4 . Our company may refuse to enter into a travel consultation contract in the following cases.
- 1 . When the traveler’s consultation violates public order and morals or may violate laws enforced at the travel destination.
- 2 . When the traveler is recognized as an organized crime group member, associate member, affiliated with organized crime groups, a company affiliated with organized crime groups, or a racketeering or other antisocial forces.
- 3 . When the traveler makes violent demands, makes unjust demands, uses threatening language or violence in connection with transactions, or engages in similar acts against our company.
- 4 . When a traveler spreads rumors, uses fraudulent means or force, to damage the Company’s credibility, interfere with our business, or engage in similar acts.
- 5 . Other circumstances related to our company’s business operations.

(Consultation Fee)
Article 4: When our company performs the business listed in Article 2, the traveler must pay the consultation fee prescribed by our company by the deadline specified by our company.

(Contract Termination)
Article 5: If it is found that the traveler falls under any of Items 2 to 4 of Article 3, Paragraph 4, the Company may terminate the travel consultation contract.

(Our responsibility)
Article 6: If, in the performance of the travel consultation contract, the Company intentionally or negligently causes damage to the traveler, it shall be liable to compensate for such damages. However, this is limited to when notification is given to our company within six months from the day after the damage occurred.

2 . We do not guarantee that the transportation or accommodation providers listed in the travel plans we create will actually be arranged. Therefore, even if we are unable to conclude a contract with a transportation or accommodation provider to provide transportation, accommodation, or other travel services due to reasons such as being fully booked, our company is not liable for such reasons.